The Text callout is not working on all my devices

Forum|Forum|2 years ago
January 11, 2024
1 reply
984 views

Hi,

The text callout feature is not working on all the devices. When I use the text callout, the text and the graphics disappear. This behavior is on my devices where Adobe Acrobat Pro is installed.

I uninstalled the 32 bit version of Adobe Acrobat Pro and installed the 64 bit version but the problem persists.

Thank you for your support to get this issue fixed as it impacts my productivity.

Windows

This topic has been closed for replies.

ls_rbls

Community Expert

Hi @Jean d34721488heg4 ,

Please be more specific about which devices?

Are you referring to mobile devices, such as tablets running with Windows 11 for Arm64 processors?

J

Jean d34721488heg4Author

Participant

Hi,

The devices are laptops running with Windows 11.

Looking forward to receiving your support.

Thanks.

ls_rbls

Community Expert

I've tried to recreate the issue on a notepbook with Windows 11 Home edition , version 22H2 , and using Adobe Acrobat Pro DC , Continuous Release, version 2023.008.20458.

Not having that issue.

Is Acrobat installed on each computer and sign in on each of those devices with te same Adobe ID?

Is this happening with every PDF document or is it a shared PDF that is viewed and edited accross 5 different computer devices simultaneously?

I don't have that issue.

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