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C
coach_23
Participant
July 19, 2016
Question

This feature is not included in your current acrobat license

  • July 19, 2016
  • 1 reply
  • 2479 views

I have Adobe Acrobat Pro DC 2015.006.30033 and have been getting this message when trying to edit existing PDF documents: "this feature is not included in your current acrobat license".  I have run a repair with no success, removed and reinstalled the product with the same results.  Adobe Reader is not installed on this computer and documents are opening up in Acrobat not the browser.  Does anyone have a solution to this?

Thanks!

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1 reply

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
July 19, 2016

If uninstalling alone did not get rid of this problem, I would run Adobe's "Cleaner" tool after uninstalling. A normal uninstall operation always leaves some stuff behind, this tool will remove anything that is related to Adobe Acrobat or the free Reader:

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Unfortunately, the Cleaner tool is only available for Windows. 

C
coach_23Author
Participant
July 19, 2016

I just ran the cleaner tool and reinstalled, but still have the same issue.

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
July 19, 2016

I assume at this point only Adobe's support can help with licensing issues: http://helpx.adobe.com/contact.html (don't use any of the "Forum" options, otherwise you will end up here again)

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