Trialled DC Pro, bought DC Standard. Now it doesn't work because "the trial has expired"

Forum|Forum|10 years ago
April 8, 2016
1 reply
471 views

I trialled DC Pro and set it as the default PDF program, but eventually purchased DC Standard instead. I have uninstalled DC Pro and reinstalled DC Standard. If I try to open a document, the tab in the top l.h. corner shows me that DC Pro opened it, even though DC Pro is no longer resident on the machine. If I try to print a PDF from, e.g. Word, I cannot because "the trial has expired" and Windows hangs. Clearly the problem arose because something in Windows still thinks that DC Pro is the default PDF program. So I have a piece of software that I have paid for which does not work. Help, please!

This topic has been closed for replies.

kglad

Community Expert

Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial?

P

pastoralliturgistAuthor

Participant

Unfortunately none of the solutions offered on the page you referenced

work. Please give further options. Also please note that I trialled one version

of DC but bought a different version. That seems to be at the root of the

problem.

Thank you.

In a message dated 08/04/2016 21:02:00 GMT Daylight Time,

forums_noreply@adobe.com writes:

Trialled DC Pro, bought DC Standard. Now it doesn't work because "the

trial has expired"

created by kglad (https://forums.adobe.com/people/kglad) in Installing,

Updating, & Subscribing to Acrobat - View the full discussion

(https://forums.adobe.com/message/8668804#8668804)

kglad

Community Expert

uninstall your acrobat dc.

run the cleaner per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer.

install the perpetually licensed acrobat dc.

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