Trouble reinstalling Adobe Acrobat XI Pro

Forum|Forum|9 years ago
October 3, 2016
1 reply
504 views

My MacBook Pro's hard drive failed & after getting a new hard drive I downloaded & tried to reinstall Adobe Acrobat XI Pro full version that I purchased in 2014 but it gives me a window titled Serial Number Upgrade & states that my serial number is valid & asks me to select a product from a drop down box. The only problem is that Adobe Acrobat XI Pro is not listed in the drop down box. Please, help. Thank you.

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Correct answer Ned Murphy

The message you are getting is indicating you are installing using an upgrade license. The version you choose in the list needs to be the older version that you upgraded from, and then you will need to provide its serial number as well.

Ned MurphyCorrect answer

Legend

The message you are getting is indicating you are installing using an upgrade license. The version you choose in the list needs to be the older version that you upgraded from, and then you will need to provide its serial number as well.

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