Trouble with Info-Capture Application interfacing with pdf documents from Reader XI

Hello,

I have been working with a vendor to get this issue fixed but have had no success as of yet so I thought I'd reach out and see if anyone is in the same situation as I am with software trouble interfacing with Adobe Reader XI. We have an application called Proformance Info-Capture (v5.0) that we use to capture electronic signatures that sends documents into our Document management software. With Adobe Reader 11.0.13 installed (as this is what it is certified for) we can pull data from form fields right into info-capture and index the form based on the data generated in those fields without issue. However, if we update with the latest patches this communication is broken and our forms pull through without reading any of the data and need to be entered and indexed in the software manually. Proformance has not ben able to get to the bottom of it for us so i thought I would shoot this out there and see what happens. I am assuming it is on the info-Capture side of things that code isn;t working after some security hole is patched but I'm not sure. If anyone has anything worth looking at I'd appreciate suggestions.