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October 24, 2016
Answered

Trying to reinstall registered version of Acrobat X after computer crash.

  • October 24, 2016
  • 1 reply
  • 334 views

After a computer crash I lost my installation of Acrobat X (PC installation).  Adobe registered my original purchase and I have retrieved my serial number. After downloading and reinstalling Acrobat X on the same PC, the programme will not accept the serial number, so I am running as a trial version. I suspect the problem arises because I was not able to deactivate the previous installation.

No telephone support from Adobe for Acrobat X (v. disappointing) so can anyone help - thanks?

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Correct answer kglad

if there's an activation problem, you'll see an excess activation count error.

if you see an serial number not valid message, that's a different problem often caused by using the wrong number or the wrong installation file. eg, if your serial number is for acrobat x std, using acrobat x pro installation file will fail.

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 24, 2016

if there's an activation problem, you'll see an excess activation count error.

if you see an serial number not valid message, that's a different problem often caused by using the wrong number or the wrong installation file. eg, if your serial number is for acrobat x std, using acrobat x pro installation file will fail.

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.