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A
andid68907258
Participant
October 3, 2016
Question

Unable to Access the Registry

  • October 3, 2016
  • 2 replies
  • 1343 views

Good Morning,

We have a user with Windows 10 Pro x64 and Acrobat Standard DC getting a unusual message when trying to open PDFs in IE11.

Thats all I get, nothing more. I have reinstalled it completely even using the cleaner tool from Adobe...still no luck.

Any ideas?

This topic has been closed for replies.

2 replies

C
chrisb51676285
Participant
January 4, 2017

Same issue, were you able to ever find a fix?

M
Macubus
Participant
December 19, 2017

I fixed this issue by deleting all folders named adobe in my user's appdata folder, and then as the logged in user, I went into HKEY_Current_User and deleted most Adobe references (exclusing Photoshop ones).

I had to re-accept the agreement and re-configure some accessibility settings (I chose the default settings) and everything worked after that.  Be sure to export HKEY_Current_User before deleting any keys.

Hope this Helps.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 3, 2016

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

A
andid68907258Author
Participant
October 3, 2016

Unfortunately I cant right click a link in IE and say run adobe as admin when loading.

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