unable to activate

Forum|Forum|10 years ago
March 30, 2016
1 reply
401 views

I installed version Xi, but when I try to activate, it states the license number I have doesn't correspond to the software on my system. How do we fix this?

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Correct answer YatharthS

Hi duanem87260245 ,

Please share the exact error message you are getting .

Please refer to this KB article if you are getting the message for 'invalid serial number' :- https://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

If this is an upgrade version & you are getting the ,message for previous version product serial number then refer to this KB article :- https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Let me know if it works.

Regards,

Yatharth

Y

YatharthSCorrect answer

Participating Frequently

Hi duanem87260245 ,

Please share the exact error message you are getting .

Please refer to this KB article if you are getting the message for 'invalid serial number' :- https://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

If this is an upgrade version & you are getting the ,message for previous version product serial number then refer to this KB article :- https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Let me know if it works.

Regards,

Yatharth

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