Unable to activate Adobe Acrobat Pro 9

Forum|Forum|9 years ago
August 24, 2016
2 replies
813 views

I have moved from 5 year old Windows 7 PC to a new Windows 10 PC. I pulled the Acrobat 9 Pro license keys using a program called Belarc adviser, then uninstalled Acrobat from the old machine. I then re-downloaded 9 Pro from Adobe's website, and started to install it on the new PC, however when I went to enter the key I received a 'license invalid' error. I re-confirmed that the key was correct and tried several more times but kept receiving the same error.

I have contacted adobe support via chat AND phone, and they have pretty much told me its discontinued and there's nothing they can do to help. Is there anything I can do to resolve this?

Any advice is greatly appreciated!

Thanks

This topic has been closed for replies.

try67

Community Expert

You should know that Acrobat 9 is not compatible with Windows 10.

M

Marcus_GlixAuthor

Participant

This is possible since the software is fairly old. I should still be able to activate software that I have purchased.

try67

Community Expert

I agree with that, but we can't help you. Contact Adobe again and demand a solution. Ask to speak to a manager if the representative who answers the phone can't (or won't) help you.

kglad

Community Expert

Error: "The serial number is not valid for this product" | Adobe Creative Suite

M

Marcus_GlixAuthor

Participant

This is a clean install and none of that is applicable. I have also checked the key against the receipt of the purchase and it is correct. Also the version I downloaded is the exact same version of the one we purchased. Talking to Adobe phone support from what I understand the keys have been expired and just need to be reactivated so they work,

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded