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M
michellem90812071
Participant
October 24, 2016
Answered

Unable to convert ppt files to pdf after update

  • October 24, 2016
  • 2 replies
  • 2146 views

Adobe Acrobat XI Standard unable to convert ppt to PDF - error Missing PDFMaker files - happened after ACROBAT XI Standard auto upgrade 11.0.18 on notebook Windows 7 on 13/14 Oct - unable to repair  -

This topic has been closed for replies.
Correct answer balam

Hi Shivam and Rohit,

After following the steps 1 thru 9 that status is the same i.e.

When trying to convert a pptx file to PDF I receive this pop up

'MIssing PDFMAker files - Do you want to run install in repair mode'

I click YES

Response is

'Please wait while windows configures Adobe Acrobat XI '

Gathering required documetns'

Then pop up

'You must restart you rsystem for the configuration changes to Adobe Acrobat I standard to take effect.

Click Yes to restart now

And then even though I restart when I try again the same response Missing PDF maker files pops up.

There is no error re the repair as it seems to complete successfully.

I tried changing this -7. Click on the box next to Create Adobe PDF and select "This feature and all sub features" - feature mentioned by Rohit but it also made no difference.

Thanks for helping me, can u think of anything else to try. - regards MIchelle


Hi Michelle,

Could you please answer the following queries? This might help us in identifying the issue.

1. What is the method you are using to convert PPT files to PDF? The possible ways are

     a. Right click conversion.

     b. Acrobat->Create PDF from file

     c. Using the Acrobat ribbon inside the Powerpoint application.

2. Is the Acrobat ribbon visible inside your Powerpoint application? If yes then does the conversion succeed if you use the Acrobat->Create PDF option from the ribbon?

3. Office version.

4. Have you installed any other third party add-in except "Acrobat PDFMaker" for Powerpoint?

Regards,

Basma

2 replies

R
Adobe Employee
Rohit_Anand
Adobe Employee
October 24, 2016

Hi Michelle,

Can you please try the below steps:

1. Open Control Panel

2. Click on Programs and Features

3. Click on Acrobat

4. Click Change option

5. In the Setup dialog box, click Next.

6. Click Modify, then click Next.

7. Click on the box next to Create Adobe PDF and select "This feature and all sub features"

8. Click Next.

9. Click Update and wait for the process to complete

Please let me know if this helps.

Also can you please share the error message you get while running repair.

Thanks,

Rohit

Adorobat
Adorobat
Participating Frequently
October 24, 2016

Hi michellem90812071

Could you please let me know the version of Acrobat XI installed on the machine?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat XI

Are you able to convert to pdf from other applications like MS Word?

Try converting from MS word and see if it works, check with another ppt files to confirm that its not specific to a single file only.

Thank You,

Shivam

M
michellem90812071Author
Participant
October 24, 2016

Hi Shivam, thank you, 11.0.18 is installed Adobe Acrobat XI Standard - I am able to convert word and excel documents to PDF ok and I am able when necessary to combine word and excel documents into a single PDF file.

Just when I try to convert a ppt to a pdf that I get this error.

I have just come back online I see that Rohit has advised me to to try a setup change I will do that now and let u know if any change.

thanks Michelle

M
michellem90812071Author
Participant
October 25, 2016

Hi Shivam and Rohit,

After following the steps 1 thru 9 that status is the same i.e.

When trying to convert a pptx file to PDF I receive this pop up

'MIssing PDFMAker files - Do you want to run install in repair mode'

I click YES

Response is

'Please wait while windows configures Adobe Acrobat XI '

Gathering required documetns'

Then pop up

'You must restart you rsystem for the configuration changes to Adobe Acrobat I standard to take effect.

Click Yes to restart now

And then even though I restart when I try again the same response Missing PDF maker files pops up.

There is no error re the repair as it seems to complete successfully.

I tried changing this -7. Click on the box next to Create Adobe PDF and select "This feature and all sub features" - feature mentioned by Rohit but it also made no difference.

Thanks for helping me, can u think of anything else to try. - regards MIchelle

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