Unable to export, asking for subscription

I just purchased adobe export pdf, but when I try to convert a file to word,

it sends me to the payment page and tells me to upgrade. I am signed into my account, and it shows that I have the product

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Correct answer Adorobat

Hi maryt84224028 ,

Could you please let us know how you are using Adobe PDF services - in Acrobat Reader or via Web Browser?

Also, visit these link which discusses the same issue :

Thank You,

Shivam

AdorobatCorrect answer

Participating Frequently

Could you please let us know how you are using Adobe PDF services - in Acrobat Reader or via Web Browser?

Also, visit these link which discusses the same issue :

Thank You,

Shivam

Participant

Thank you for your response! Your post let me fix the issue, but I can't find a 'correct' button to note it. Thank you for your help! Mary

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