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csillstr
csillstr
Participant
May 16, 2016
Question

unable to get offline activation to work

  • May 16, 2016
  • 1 reply
  • 262 views

I am unable to get the offline activation to work in either IE or Chrome.  I have verified the request code and serial number are both correct, but keep getting an error that they are not.

This topic has been closed for replies.

1 reply

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
May 17, 2016

Hi csillstr ,

Please verify your serial number from this link : Find your Adobe product serial number quickly

Please follow this link for offline activation: Activate Adobe Acrobat offline without Internet

Also try to bring the machine online. On the Sign-In screen choose to sign in now using the Adobe ID or try you can Serialize it using your Serial number. Acrobat will launch successfully.

Please let us know the exact version of product you are using and the OS version on your system

Let us know if this helps .

Regards
Sarojini

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