Unable to print a pdf file from excel 2010

Question

Having trouble printing from one excel 2010 file to pdf. Never had this problem with this file before. Other excel files print to pdf ok.

The error message in Notepad I get is:

%%[ ProductName: Distiller ]%%
Calibri not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%

Stack:
(

   )

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

I have Adobe Acrobat 9 Pro installed on two laptops both running Windows 10. One printed file to pdf ok without an error. The other continues to give the error shown above. Any suggestions?

Jim Bosco

gkaiseril · Answer

Acrobat 9 life cycle ended several years ago. Adobe no longer supports the program with updates. To work with Windows 7 it had to be updated to the latest patch.

Acrobat 9 is not designed nor can it be updated to work with Windows 10. Some have been able to use it to some limited extent in Windows 10 for some tasks. But as Windows 10 is updated and patched I expect more and more features to no longer be available.

If you have Adobe Reader DC installed, you are running a configuration that Adobe does not support. You cannot have different major versions for Acrobat and Reader running on the same system. You should remove Reader.

Acrobat DC has a 30 day free trial.

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