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Anonymous
September 8, 2016
Answered

Unable to print and scan after upgrading to Windows 10

  • September 8, 2016
  • 1 reply
  • 613 views

Since upgrading to Windows 10 I can't print from Adobe Acrobat XI Pro on my Canon ImageClass MF 4150 printer, and also can't scan from the same printer.

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Correct answer Adorobat

Hi alans77953791​

Are you not able to print from other applications as well?

Do you see any error message when trying to print/scan?

Try to follow below mention steps:

1- Print from other applications like Ms Word/Notepad and see if you can print.

2- Check if there is an update available for Acrobat, launch Acrobat>navigate to Help menu>click Check for updates.

3- Follow the steps which are given here:  Troubleshoot PDF printing in Acrobat and Reader.

4- If that doesn't work, try to repair Acrobat installation, launch Acrobat>click on Help menu and then click Repair installation.

Let us know if it worked.

Thank You,

Shivam

1 reply

Adorobat
AdorobatCorrect answer
Participating Frequently
September 12, 2016

Hi alans77953791​

Are you not able to print from other applications as well?

Do you see any error message when trying to print/scan?

Try to follow below mention steps:

1- Print from other applications like Ms Word/Notepad and see if you can print.

2- Check if there is an update available for Acrobat, launch Acrobat>navigate to Help menu>click Check for updates.

3- Follow the steps which are given here:  Troubleshoot PDF printing in Acrobat and Reader.

4- If that doesn't work, try to repair Acrobat installation, launch Acrobat>click on Help menu and then click Repair installation.

Let us know if it worked.

Thank You,

Shivam

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