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September 8, 2016
Answered

Unable to print and scan after upgrading to Windows 10

  • September 8, 2016
  • 1 reply
  • 610 views

Since upgrading to Windows 10 I can't print from Adobe Acrobat XI Pro on my Canon ImageClass MF 4150 printer, and also can't scan from the same printer.

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Correct answer Adorobat

Hi alans77953791

Are you not able to print from other applications as well?

Do you see any error message when trying to print/scan?

Try to follow below mention steps:

1- Print from other applications like Ms Word/Notepad and see if you can print.

2- Check if there is an update available for Acrobat, launch Acrobat>navigate to Help menu>click Check for updates.

3- Follow the steps which are given here:  Troubleshoot PDF printing in Acrobat and Reader.

4- If that doesn't work, try to repair Acrobat installation, launch Acrobat>click on Help menu and then click Repair installation.

Let us know if it worked.

Thank You,

Shivam

1 reply

Adorobat
AdorobatCorrect answer
Participating Frequently
September 12, 2016

Hi alans77953791

Are you not able to print from other applications as well?

Do you see any error message when trying to print/scan?

Try to follow below mention steps:

1- Print from other applications like Ms Word/Notepad and see if you can print.

2- Check if there is an update available for Acrobat, launch Acrobat>navigate to Help menu>click Check for updates.

3- Follow the steps which are given here:  Troubleshoot PDF printing in Acrobat and Reader.

4- If that doesn't work, try to repair Acrobat installation, launch Acrobat>click on Help menu and then click Repair installation.

Let us know if it worked.

Thank You,

Shivam