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bverm
Participant
July 5, 2016
Answered

Unable to print PDFs.

  • July 5, 2016
  • 3 replies
  • 1389 views

when i click on the print button, nothing happens.  i don't even get to the print set-up box.  any ideas?  i've run through all the general printing troubleshooting pages.  have even uninstalled and reinstalled acrobat.

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Correct answer Test Screen Name

Ooh, wait, there is an optional update  15.016.20041 Optional update, May 19, 2016 — Acrobat and Adobe Reader Release Notes . Among the problems it fixes: "Print dialog box does not come up after clicking on print in the pdf file in Mac."

3 replies

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Test Screen NameCorrect answer
Legend
July 7, 2016

Ooh, wait, there is an optional update  15.016.20041 Optional update, May 19, 2016 — Acrobat and Adobe Reader Release Notes . Among the problems it fixes: "Print dialog box does not come up after clicking on print in the pdf file in Mac."

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bvermAuthor
Participant
July 7, 2016

Now my computer is in the shop but I'll try this as soon as I get it back. Thank you!!!

(Sent from a phone...)

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Test Screen Name
Legend
July 7, 2016

Thanks. Mac OS 10.11.5 seems the latest release (now called El Capitan for some reason). 2015.016.20039 also seems to be the latest version of Acrobat and Acrobat Reader (two different products).  So, it isn't that. There was a recent (older) version that really didn't print well. Sorry I don't have any more suggestions, maybe someone else does.

Adorobat
Adorobat
Participating Frequently
July 6, 2016

Hi bverm .

Could you please tell what Operating System do you have?Are you able to print from other applications like MS Word/Notepad?

What version of Acrobat do you have?

What Operating System do you have- Windows/Mac?

Thank You!

Shivam

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bvermAuthor
Participant
July 6, 2016

Thx much. I have a MacBook Pro. Latest OS (Yosemite I think it's called) and is totally up to date. Acrobat reader is also up to date. Yesterday uninstalled and reinstalled. Same problem. And yes all other apps and pgms print without a problem. Thank you for any help

(Sent from a phone...)

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Test Screen Name
Legend
July 7, 2016

Please tell us the exact version of Mac OS (something like 10.11.3) and the exact version of Acrobat Reader (something like 2015.123.1234). The reason to ask is that problems are often caused because updates have failed.

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