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Trena312924888pzm
Participant
Sep 15, 2023 3:04 PM UTC
Answered

Unable to Quick Print from Outlook 365

After Adobe 23.006.20320 update, Outlook Quick Print not printing for *.PDF files. All other file types are working as expected. We can open from Outlook and then Print. Windows 11 computer with attached Brother printer. Tested with another computer that has the same update with a Canon printer and Quick Print worked.

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    ResnickCCorrect answer
    Participant
    Sep 15, 2023 8:18 PM UTC

    I disabled the New Acrobat experience  by click view turn of New Acrobat Reader and my printing resumed. 

    View reply

    19 replies

    Josie34743784vqlz
    Participant
    Jan 11, 2024 9:47 PM UTC

    I installed teh 23.006.20320 update and having the same issue.  Was working and printing some documents than just stopped working.  If anyone has a resolution I would appreciate any input/help to resolve this. 

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    Gabe25759068oo44
    Participant
    Oct 24, 2023 4:02 PM UTC

    Hi all,

    I looked into this issue from the Outlook Desktop side and found one issue that may cause quick print to fail.  If Outlook deletes the temporary file before the printing can complete it would cause an error There was an error opening this document. This file cannot be found.  I posted a workaround to set a registry key that will tell Outlook to wait longer before cleaning up the temporary file so the file has time to print, Quick Print stops printing PDF attachments in Outlook Desktop - Microsoft Support.  If you are able to test this please let me know if it helps.  Please remember to restart Outlook after setting the registry key.  

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      Josie34743784vqlz
      Participant
      Jan 11, 2024 9:50 PM UTC

      I did this an it doesn't fix the problem. 

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      Jeremy21993197p326
      Participant
      Sep 22, 2023 8:20 PM UTC

      Having the same issue. I have tried repairing Office, repairing Adobe, uninstalling and reinstalling both. Trying the 32 bit version of Adobe (the free version). All seem to work once or twice but then start to not work after that. Has there been any fix? It's very strange because with some users that have the same exact programs, the quickprint works.

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        oghowie
        Participant
        Sep 22, 2023 8:27 PM UTC

        Yeah, one of the other employees has no issues at all with Outlook 365 and quick print, but the other one does. 

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        PATRICIA32468890soi4
        Participant
        Sep 22, 2023 5:02 PM UTC

        Same issue here PDFs not doing quick print, trying the Disable Adobe Reader and hoping this is a work around for us, but this needs to be resolved I have a lot of users that use this option because it is a time saver when you have to print a ton of docs. did all the troubleshooting no change.

        thanks!

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        Fiona J326503179mgw
        Participant
        Oct 2, 2023 2:25 AM UTC

        I too have disabled the New Acrobat and can now quick print from my emails - I use Windows Live mail with Windows 10

        I am NOT tech savvy and this has worked for me 🙂

         

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        Patrick323967112tx2
        Participant
        Sep 19, 2023 8:48 PM UTC

        Any progress on this? I'm seeing the same behavoir on just 1 computer out of 27. Thanks!

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          Derek32412101vn2j
          Participant
          Sep 20, 2023 12:50 PM UTC

          me too, loss of quickprint is not helpfull, causing downtime

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            Patrick323967112tx2
            Participant
            Sep 20, 2023 12:59 PM UTC

            I removed and reinstalled to correct the issue on my end. It appears that on 9/14/23 the update 23.006.20320 was auto installed. I removed it and reinstalled the same version from 

            Adobe - Adobe Acrobat Reader Distribution and it solved my issue. 

             

            Good luck!

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            David32362646c3d7
            Participant
            Sep 18, 2023 3:12 PM UTC

            I have a user with the same issue. Disabled new user experience, same issue. Running latest Adobe DC and Outlook. Need solution asap. 

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              ResnickCCorrect answer
              Participant
              Sep 15, 2023 8:18 PM UTC

              I disabled the New Acrobat experience  by click view turn of New Acrobat Reader and my printing resumed. 

              Translate
                oghowie
                Participant
                Sep 18, 2023 4:47 PM UTC

                Same issue, but disabling New Acrobat Reader didn't fix the issue. Running Outlook 365 and this started last week.

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                  Evan32314505otqz
                  Participant
                  Sep 19, 2023 1:39 PM UTC

                  I will look into disabling New Acrobat Reader. My users are using Acrobat DC Pro(?) and the one experiencing this issue is working with the local Outlook application

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                    Evan32314505otqz
                    Participant
                    Sep 15, 2023 3:51 PM UTC

                    That is hilarious. Having this same issue and just looked it up to find this. 

                    Nice

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