Unable to reinstall Adobe Acrobat DC Professional

Question

I was having issues with Adobe and decided to uninstall the application so that I could reinstall and hopefully have everything working correctly. Uninstalled, rebooted and then tried to reinstall.

I double-click SETUP and on the first screen, I'm prompted for "USE TRIAL OR SUBSCRIPTION" or "I HAVE SERIAL NUMBER". If I enter the serial number that is on my Adobe account, it tells me that it is an invalid serial number. If I click on TRIAL and click INSTALL, it does nothing and won't install.

I've tried to run the cleaners apps with no luck. Any ideas on how I can get this application reinstalled?

Thanks in advance!

kglad · Accepted Answer

TLP 5.0 LICENSE PROGRAM - CORPORATEi can only help single-user licensees here.to find out who you should contact for help with TLP 5.0 LICENSE PROGRAM - CORPORATE, use a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

kglad · Answer

use the proper installation file linked below,

Downloadable installation files available:

Suites and Programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard
Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Lightroom: 6.6.1|6| 5.7.1| 5 | 4 | 3
Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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