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June 29, 2016
Answered

Unable to start correctly

  • June 29, 2016
  • 1 reply
  • 3651 views

Adobe Reader DC is getting an error message when opening pdf files. "The Application was unable to start correctly (0xc00000a5). Click OK to close the application"  Clicking OK allows the file to be opened normally, but I am still unable to save the file.  I have uninstalled Adobe Reader DC with the fixit tool rebooted, and reinstalled multiple times, but always get the same error. I am using a Windows 7 64bit machine.

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Correct answer Adorobat

When I click update, It tells me no updates available, Installed: Adobe Acrobat Reader DC (15.016.20045). When I click repair, I get the same error message, but when I click ok, it continues with the repair. After the repair, I still get the same error.


Is this happening with Adobe Acrobat only?

Try to open other application and see if they are running okay.

Could you please post compatibility tab settings?

Open Acrobat shortcut>Right click>Properties>Compatibility tab> check if its running in compatibility mode.

1 reply

Adorobat
Community Manager
Community Manager
June 29, 2016
June 29, 2016

Adorobat. I already ran the cleaner and reinstalled.  When I first ran the Program it told me it could not start with protected mode so I disabled that first.  I am still having the same issue. 

Adorobat
Community Manager
Community Manager
June 29, 2016

Could you please post a screenshot of the error message ?