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kaylenej31966450
kaylenej31966450
Participant
July 27, 2016
Question

Updated to Windows 10, using Adobe Acrobat X - cannot print/save to pdf printer any more. Help?

  • July 27, 2016
  • 1 reply
  • 480 views

Updated to PC Windows 10 recently, using Adobe Acrobat X -- cannot print / save to Adobe pdf printer any longer.  Can anyone tell me how to resolve the issue?  Thank you.

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1 reply

Adorobat
Adorobat
Participating Frequently
August 1, 2016

Hi kaylenej31966450 ,

Try to run Acrobat X in Compatibility mode. Locate Acrobat shortcut>right click>Properties>Compatibility>check the box Run this program in compatibility mode for>select Windows7 from the list>Apply.

If running Acrobat X in compatibility mode doesn't fix the issue, try to reinstall Acrobat, Run Cleaner tool from here :Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and then reinstall Acrobat.

It may or may not work as Acrobat X is not tested on Windows 10 yet.

Please refer to this link:https://helpx.adobe.com/acrobat/kb/system-requirements-acrobat-family-products.html#main__Adobe_Acrobat_X_Standard__Pro__Suite%20(10)    

Thank You!

Shivam

kaylenej31966450
kaylenej31966450Author
Participant
August 2, 2016

I appreciate your response. Since my initial post, I also learned that if I open a website using IE instead of Microsoft Edge, my document will print / save using my .pdf printer option. Thank you.

Kaylene Johnson

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