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sverreb68403849
sverreb68403849
Participant
January 19, 2016
Answered

uppgraded to windows 10

  • January 19, 2016
  • 1 reply
  • 599 views

When I upgraded my PC from Windows 7 to Windows 10 I was asked to register my Acrobat reader Pro versjon 8. But when I try to register I'm told that I'm not connected to internet or that I haven't activated my Java reader. Both arguments are wrong as both internett Java are OK.

I can see that I probably should have de-installed my lisens before I upgraded, but I got the same answer when I tried then, and found no way on Adobes internet page to de-install manually and hoped the upgrade would bring the license along

I'm retired many years ago and nowadays need this Pro versjon just occasionally in some hobby activities to keep old skills alive, and am not neither in position nor interested to subscribe a new versjon. My old versjon 8 originally from 2006 has just what i need.

Please tell me what I can do.

 

 

This topic has been closed for replies.
Correct answer AadeshSingh

Hi sverreb68403849,

Exactly what's the error message?

There is no Acrobat Reader Pro version 8.

Reader is a free application doesn't require any registration.

You must be using Acrobat 8 Pro. Let me inform you that Acrobat 8 is neither compatible with Windows 7 nor with Windows 10, so it may or may not work.

However try the connectivity troubleshooting steps mentioned in this KB doc. Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications‌.

Regards,
Aadesh

1 reply

AadeshSingh
Community Manager
AadeshSinghCommunity ManagerCorrect answer
Community Manager
January 19, 2016

Hi sverreb68403849,

Exactly what's the error message?

There is no Acrobat Reader Pro version 8.

Reader is a free application doesn't require any registration.

You must be using Acrobat 8 Pro. Let me inform you that Acrobat 8 is neither compatible with Windows 7 nor with Windows 10, so it may or may not work.

However try the connectivity troubleshooting steps mentioned in this KB doc. Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications‌.

Regards,
Aadesh

sverreb68403849
sverreb68403849Author
Participant
January 24, 2016

Hello and thanks for Answer.
You ar quite right - the correct name is Acrobat 8 Pro. Screenshots of the messages are enclosed.

The program still works (on Win10) except that I every startup have to say that I'll never register. Most of the tools neither works - as example the making fill out forms. All these worked fine under Windows 7.

As an alternative - Can you reset my lisence for reinstallation on one of my older computers?

 

Adobe Acrobat Pro

XXXX-XXXX-XXXX-XXXX-XXXX-XXXX
  1. 7.0

Win
  1. 9. mars 2006

(Serial Number redacted by Admin to avoid piracy)

Regards

SverreB

Dov Isaacs
Dov Isaacs
Legend
January 24, 2016

Please do not ever post serial numbers on a public forum. We've redacted that information to avoid piracy and to protect your privacy. No one here can assist you with activation. Contact Adobe Technical Support directly (phone or chat) for this.

           - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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