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A
Anonymous
June 7, 2016
Answered

user typed wrong age and now isn't old enough to register cannot install

  • June 7, 2016
  • 2 replies
  • 1058 views

Setting new users up with Acrobat and one user accidentally entered 2015 for his age and now it will not let me go any farther to install the program. 

How do I reset this?

This topic has been closed for replies.
Correct answer YatharthS

Hi scotts90770464 ,

Please refer to this article :- Error: "Not eligible to use Creative Cloud services" | Adobe Creative Cloud desktop app

Let me know how it goes.

Regards,

Yatharth

2 replies

A
Alberto A30254737cupo
Participant
June 6, 2023

Hello, I have the same issue, but I can't find where I can edit my Birth Date. 

Y
Community Manager
YatharthSCommunity ManagerCorrect answer
Community Manager
June 7, 2016

Hi scotts90770464 ,

Please refer to this article :- Error: "Not eligible to use Creative Cloud services" | Adobe Creative Cloud desktop app

Let me know how it goes.

Regards,

Yatharth

A
Anonymous
June 7, 2016

Thank you

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