user typed wrong age and now isn't old enough to register cannot install

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Setting new users up with Acrobat and one user accidentally entered 2015 for his age and now it will not let me go any farther to install the program.

How do I reset this?

Install update and subscribe to Acrobat
Acrobat SDK and JavaScript

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YatharthSCorrect answer

Participating Frequently

Hi scotts90770464 ,

Please refer to this article :- Error: "Not eligible to use Creative Cloud services" | Adobe Creative Cloud desktop app

Let me know how it goes.

Regards,

Yatharth

Alberto A30254737cupo

Participant

Hello, I have the same issue, but I can't find where I can edit my Birth Date.

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YatharthSCorrect answer

Participating Frequently

Hi scotts90770464 ,

Please refer to this article :- Error: "Not eligible to use Creative Cloud services" | Adobe Creative Cloud desktop app

Let me know how it goes.

Regards,

Yatharth

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Anonymous

Thank you

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