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brianm50548190
brianm50548190
Participant
February 26, 2016
Question

Using Adobe Acrobat Pro DC to Generate Email in Outlook 2016 with Attachment WON'T SEND

  • February 26, 2016
  • 3 replies
  • 3328 views

I have a pdf file open in Adobe Acrobat Pro DC and want to send the pdf as an attachment in an email.  When I click the mail icon to send file as email attachment, an Outlook (2016) email is generated with the pdf file as an attachment.  However, when I click send I get the following message:

"Could not complete the operation because the service provider does not support it."

What could be the issue?  The email is generated within Outlook 2016 with the attachment but will not send.  I have no problems sending emails within Outlook 2016 directly.  Is there a setting between Adobe Acrobat Pro DC and Outlook 2016 that is incorrect?  Outlook is the default email application.  Adobe will not allow me to click edit to see what settings are stored.

Any help would be greatly appreciated.

This topic has been closed for replies.

3 replies

Y
YatharthS
Participating Frequently
March 6, 2016

Hi,

Please refer to this link Office 2016 crashes with Acrobat DC or Acrobat PDFMaker

Regards,

Yatharth

M
manoha76
Participant
March 4, 2016

Hi, has any progress been made on this? Our team is having the same issue. Thanks

Y
YatharthS
Participating Frequently
February 27, 2016

Hi brianm50548190,

Would request you to please try to send the PDF document using the 'Attach to Email' option available in Acrobat Program (from top menu bar) after opening the document in the program.

Please also try to Reset the preferences for Acrobat :- How to reset Preference settings in Acrobat.

Also please repair the Outlook & then check if it works or not.

Regards,

Yatharth 

M
manoha76
Participant
March 4, 2016

Hi YatharthS,

Our team is having the same issue though we use Acrobat XI. We've tried every iteration of sending a review we could think of and also reset preferences. Still Acrobat crashes. Reviews were working just fine a few days ago when we were using Outlook 2007. But since we upgraded to Office 365/Outlook 2016, Acrobat crashes whenever you send for review. The review process is critical for our organization. Please let us know what we can do.

Thanks.

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