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Question

Vanishing letters

Forum|Forum|10 years ago
February 29, 2016
2 replies
343 views

Good day. I'm using Acrobat DC to scan receipts for the company I work for. I have to add text (via "Add Text") with descriptions etc. Lately and only on some pages, I've noticed that some of the letters disappear leaving blank spaces where they should be. Any suggestions as to why this may be happening and what I can do to prevent it? I have to use the "Add Text" tool as per my boss.

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Karl Heinz Kremer

Community Expert

Community Expert

Are you combining multiple files? If so, take as look here for a potential workaround: Workaround for Missing Characters After Merging PDF Files

Adobe Employee

Hi Trudi,

Thank you for the query and apologies that you are facing such as issue.

Can you provide the following information regarding Acrobat DC that you are using:

The version of Acrobat being used at your end?
Have you updated Acrobat to the latest release?
1. If yes then are you still facing the issue?

Thanks,

Onkesh