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TestingTesting532323
Participant
Feb 11, 2016 6:46 PM UTC
Question

Webpage "Conversion Failure" - Chrome Browser

I have Adobe Acrobat DC (updated to 15.006.30119) being used with a Windows 10 system and a Chrome browser (updated to Version 48.0.2564.109 m).  The Adobe plug-in is enabled and we can see the Adobe button used to convert a web page to a PDF.  However, when when we try to convert any web page to a PDF via Chrome (selecting "Convert Webpage to PDF ...") we get an error notice "Conversion Failure" with no other information.  When I try to use the same extension in Internet Explorer 11, nothing happens at all (no error message and no PDF created).


Does anyone have any suggestions on how to handle this?



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7 replies

TanviRastogi
Adobe Employee
TanviRastogi
Adobe Employee
Feb 11, 2016 7:51 PM UTC

Hi

Are you able to convert web page to PDF from Acrobat via File > Create > PDF from web page ?

-Tanvi

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TestingTesting532323Author
Participant
Feb 11, 2016 8:18 PM UTC

Hi Tanvi, I am able to create PDF's of web pages using the File > Create > PDF (should have mentioned that).  It appears to only be an issue with the Adobe plugins for the browsers.

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TanviRastogi
Adobe Employee
TanviRastogi
Adobe Employee
Feb 15, 2016 4:04 PM UTC

Hi

Sorry for the delayed response.

Is your problem resolved?

If not, can you please try with system restart if it fixes the issue.

Also try repairing your Acrobat.

Thanks

Tanvi

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