Participant

Question

when I try to scan a document as a PDF it fails and I get the message 'cancelled'

Forum|Forum|9 years ago
October 6, 2016
3 replies
295 views

When I try to scan a document as a PDF it fails and I get the message ' cancelled'.

Have I inadvertently disabled something?

This topic has been closed for replies.

Lovekesh Garg

Adobe Employee

We apologize for the issue you are facing.

Can you please share the following information to help us identify and resolve the issue ASAP:

- Acrobat version

- OS Detail

- Scanner detail

- Settings you are scanning with (You can use https://cloud.acrobat.com/send to share the screenshot)

- Scanning driver (TWAIN or WIA/ICA)

Thanks,

Lovekesh Garg

lizb46578568Author

Participant

Hi Lovekesh,

Thank you.

I'm using Acrobat XI Pro

What is OS detail?

Scanner is HP Laserjet M1217 nfw mfp

I'm using the 'colour document' option to scan

I don't know where to find what driver.

Regards,

David

David Berner Design Ltd

The Studio

5 Park Hill Road

Wallington

Surrey SM6 0SD

t: 07710 208613

e-mail: dberner@hotmail.co.uk

web: www.davidbernerdesign.com

Lovekesh Garg

Adobe Employee

Thanks for providing this information.

OS detail- I mean operating system you are using (Windows or Mac- version)

Please use default settings of scanning once.

Please take a snapshot of settings you are using and share the same.

Also please try the options Troubleshooting tips for scanner issues when using Acrobat

Thanks.

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