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Participant
October 19, 2016
Answered

White edges on isolated PSDs in high-res PDF

  • October 19, 2016
  • 3 replies
  • 658 views

We are having trouble getting clean isolated images when we export our files for print.

Does anyone have the same phenomenon that their transparent PSD images (that are properly masked) show a regular 1 pixel white outline in the high-res print file exported out of Acrobat Pro DC?

Exporting with PSO Coated v3 profile, 300 dpi, PDF/X-4, compatibility Acrobat 7

It's extremely annoying when 80% of your files are isolated with transparency.

Thanks for your help!

This topic has been closed for replies.
Correct answer Dov Isaacs

This is a known issue with all versions of InDesign, Illustrator, and Acrobat on both Windows and MacOS. (It was reported by a major customer and I personally did the analysis of the problem internally within Adobe!)

The problem primarily occurs in InDesign and Illustrator if you dramatically downsample the base image during PDF export (InDesign) or save (Illustrator) and the image is masked in any way (either in Photoshop or in InDesign or Illustrator). The problem also occurs in Acrobat if you try to optimize PDF by downsampling such images within Acrobat with the save as optimized PDF function or even when printing from within Acrobat.

The root of the problem is that the base image is downsampled as specified, but the mask isn't. The result is a nasty image artifact.

We expect that the problem will be fixed and integrated into all three of these programs sometime within the next six months.

In the interim, the workaround is to downsample the image in Photoshop to its desired final magnification (size and resolution) before placing the image into InDesign or Illustrator. We know that this workaround is inconvenient, but it does work.

          - Dov

3 replies

Dov Isaacs
Dov IsaacsCorrect answer
Legend
October 19, 2016

This is a known issue with all versions of InDesign, Illustrator, and Acrobat on both Windows and MacOS. (It was reported by a major customer and I personally did the analysis of the problem internally within Adobe!)

The problem primarily occurs in InDesign and Illustrator if you dramatically downsample the base image during PDF export (InDesign) or save (Illustrator) and the image is masked in any way (either in Photoshop or in InDesign or Illustrator). The problem also occurs in Acrobat if you try to optimize PDF by downsampling such images within Acrobat with the save as optimized PDF function or even when printing from within Acrobat.

The root of the problem is that the base image is downsampled as specified, but the mask isn't. The result is a nasty image artifact.

We expect that the problem will be fixed and integrated into all three of these programs sometime within the next six months.

In the interim, the workaround is to downsample the image in Photoshop to its desired final magnification (size and resolution) before placing the image into InDesign or Illustrator. We know that this workaround is inconvenient, but it does work.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
onkesh
Adobe Employee
Adobe Employee
October 19, 2016

Hello Sigrid,

Thanks for reporting the issue. I understand that you are getting issue while exporting PSD files from Acrobat Pro DC. I have few questions which will help me look deep into the issue.

  • What is the version of Acrobat Pro DC that you are using?
  • What is the OS version of your system?
  • Can you please share the files you are facing issue with, if not confidential?
    • Also any screenshots/screen grab of the issue will be helpful as well
  • Can you elaborate the steps/workflow that you used that led to the issue?

Thanks,

Adobe Acrobat DC Team

Getting version of Application (Acrobat DC)

Click on Help menu in application

Click on About Adobe Acrobat DC…

Participant
October 19, 2016
  • I'm using Acrobat Pro DC Verions 2015.020.20039

  • OS version OSX El Capitan 10.11.6
  • Can you please share the files you are facing issue with, if not confidential?
    • Also any screenshots/screen grab of the issue will be helpful as well

Hier the result coming out of Acrobat at 600%

Here a screenshot directly from InDesignCC 2015

Screenshot of isolated image in Photoshop CC 2015

  • Can you elaborate the steps/workflow that you used that led to the issue?

We work InDesign CC 2015, place the masked images (packshots of bottles) within the layout.

Then we export it with these specifications

Hope this helps!

Best, Sigrid