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J
johnr54684464
Participant
May 14, 2016
Question

why can't I validate after upgrade even tough computer is connected to internet?

  • May 14, 2016
  • 1 reply
  • 234 views

Acrobat Xi upgrade was performed. When I tried to access Acrobat a serial number validation screen came up with a validate button. When validate button was clicked on I received a please connect to the internet and retry. I am connected to the internet. Does anyone have a solution?

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1 reply

Y
YatharthS
Participating Frequently
May 14, 2016

Hi johnr54684464 ,

Please refer to this article :-  Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

Let me know how it goes .

Regards,

Yatharth

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