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4 replies

adobesupportmissing
adobesupportmissingAuthor
Participating Frequently
May 2, 2016

It is to reinstall Adobe Acrobat 9 after i did an upgrade from XP to Windows 7.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 2, 2016

that error is often because the installation file and serial number aren't exactly matched.

eg, if the serial number is for a suite, you must use the suite installation file, not one program from the suite's installation file, Error: "The serial number is not valid for this product" | Adobe Creative Suite

adobesupportmissing
adobesupportmissingAuthor
Participating Frequently
May 2, 2016

It is a Stand Alone Version of Acrobat 9 Standard.  I do not have access to the old hard drive.  There is no ability to do a trial version of the software.

adobesupportmissing
adobesupportmissingAuthor
Participating Frequently
May 2, 2016

Is there a REAL solution to this.  Paying for Adobe products does not seem smart with this level of support.

adobesupportmissing
adobesupportmissingAuthor
Participating Frequently
May 2, 2016

I am getting this error like a lot of other people without a solution.

[invalid serial number]

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 21, 2016

if you something with which you want help, what is it?

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