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philc6480074
Participant
September 7, 2016
Question

Why is ADOBE customer service so appalling??

  • September 7, 2016
  • 5 replies
  • 590 views

I have signed up with an account.

I have tried Adobe Pro DC

I have tried to purchase the software/system

The online system lets me complete everything and then advises that there has been a problem and to call customer service

Customer service have no idea

They suggest that it is my email address, as it has no .com or .co.uk

I have signed in with two other email addresses, one outlook and one gmail.....nothing

I am currently on the phone to someone in customer service, who has no idea why this is happening.

He has sent me an email which i replied to proving the address is correct....nothing

He has now gone to discuss with a colleague as I can't buy over the phone either, as the system won't accept my details

ADOBE, a large international company whose systems are brilliant, but can you buy them? Seems not!!!

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5 replies

Adorobat
Adorobat
Participating Frequently
September 8, 2016

Hi philc6480074  ,

We are sorry for the inconvenience.

Could you please let us know the issue you are facing?

Are you not able to use Acrobat DC ?

P
philc6480074Author
Participant
September 9, 2016

My experience is detailed

I was not able to Buy Adobe DC - I used 3 email addresses and was on the phone for 1.25 hrs

Your team no nothing about your systems, how to address issues.

I specifically asked for a supervisor at the end of the call, due to my total frustration.

I have since been able to buy the system, how I have no idea, because I am using the same email address that I was advised was the problem.

Adobe is a huge well respected company with incompetent support/sales

Regards

Phil Clarke

(Personal and business information removed. Turn off your signature file, please. See Email signatures and personal information )

Adorobat
Adorobat
Participating Frequently
September 9, 2016

Hi philc6480074  ,

We are sorry for the inconvenience caused.

Are you still facing issue with Acrobat DC?

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