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Why is my re-installed Acrobat printing hidden codes like carriage returns?

Forum|Forum|9 years ago
September 13, 2016
2 replies
579 views

I have worked happily with Adobe Acrobat for several years. Now I have had to buy a new computer and re-install Acrobat it is not working properly. Here are the facts: my old computer had Windows 7, my new computer has Windows 10. My version of Acrobat is Adobe Acrobat 9 Standard which I bought in 2010. It appears to be 32-bit but I was not offered a 64-bit version. The errors are:

1) when it creates the pdf the timeline telling me to wait because it is reading never disappears when the green line gets to the end.

2) when I open the new pdf I find some (not all) hidden codes appearing on my pdfs, eg carriage returns and codes connected to the creation of boxes.

3) when I try again to create a pdf I get a different kind of timeline which keeps on repeating the reading process.

4) I can't then open the new pdf until I cancel out the reading timeline and if I then open the new pdf the programme crashes, producing an Acrobat screen with nothing visible on it, and I can't close the programme.

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Correct answer Test Screen Name

Ok, I think there are several different things happening here.

We'd never call that last thing a crash - that's when Acrobat goes away unexpectedly. We'd call it a hang, if Acrobat isn't responding, or - if it is responding but just showing a blank like that - something weird!

But there are several different issues here. Let's look at the extra paragraph marks. Please print a page from Publisher to your own printer. Do you see the same marks on the paper?

T

Test Screen NameCorrect answer

Legend

Ok, I think there are several different things happening here.

We'd never call that last thing a crash - that's when Acrobat goes away unexpectedly. We'd call it a hang, if Acrobat isn't responding, or - if it is responding but just showing a blank like that - something weird!

But there are several different issues here. Let's look at the extra paragraph marks. Please print a page from Publisher to your own printer. Do you see the same marks on the paper?

M

margareth1671352Author

Participant

This is very kind of you. Unfortunately I have not been able to get either of my printers to work yet with my new computer. I will keep trying to solve the problem, but in the meantime I can give you a pretty definite answer that the marks do not get printed, since this is the card I used a couple of years ago and printed out at home and sent to the commercial printers perfectly successfully, and all I have done is replaced the photo and replaced part of the text.

T

Test Screen Name

Legend

Part of your problem is likely to be incompatibility, but we can see if anything can be done. So...

There are many, many ways to make a PDF. What are you making a PDF from, and what steps do you follow?

I don't understand your last point. "The program crashes". What program? Acrobat can't be on screen AND crashed?

Screen shots may well explain your problem better, but please don't try to email them.

M

margareth1671352Author

Participant

That's good of you to answer. I got a second email to say my posting had been deleted by the Moderator. And I had concluded that the problem was that Acrobat 9 is incompatible with Windows 10, though it seems to work for some people but not others. To answer your questions. I am making a pdf from files I have made in Microsoft Publisher. From Acrobat I go to Create/ PDF from file/Open. Then I get these Numeral markings where there is a carriage return or in the top left hand corner of a text box or of a picture. You will see them down the middle of the left hand page and in the top left corner of the red border to the picture. (The crop and trim marks are deliberate and should be there.)

This is what I mean about the reading timeline that doesn't go away.

If I go on to make another pdf the reading timeline looks different, like this. This timeline keeps on repeating and doesn't go away.

If I open the new pdf I get this, and if I click the crosses top right to dismiss it, it won't go away, and won't close the programme either. That is what I meant about it crashing.

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