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paulw77834895
Participant
June 21, 2016
Question

Windows 10 upgrade caused password protected pdf to be permanently locked

  • June 21, 2016
  • 1 reply
  • 833 views

I had created a password protected pdf with Adobe Acrobat Pro, but after I upgraded to the free Windows 10 OS, I no longer get a password popup, but instead it says " You do not have access rights to this encrypted document."  I have no idea why it no longer even gives me an option to type in the password to check my document, whereas before with Windows7, I always had the option.

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1 reply

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
June 21, 2016

Did you open the file with Adobe Acrobat?

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Test Screen Name
Legend
June 21, 2016

I think maybe you used certificate security, and did not preserve the certificate. If so you must get it back. See Need To Open An Encrypted PDF File That I Created. No Password.

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paulw77834895Author
Participant
June 21, 2016

That may have been it, but I used to be able to type in the password and it would open.  It all changed once I upgraded to Windows 10.  I don't think I have access to the old certificate because I can no longer access my Windows 7 OS sadly.

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