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March 17, 2016
Question

Wizard DC install failing

  • March 17, 2016
  • 0 replies
  • 291 views

I just downloaded Acrobat DC and cannot install on my windows 10 system.  I ran the install as "administrator" and also disabled malwarebytes and defender and still get the error

the wizard was interrupted before adobe acrobat could be completely installed

I do have Acrobat Pro 8 and am asked if it is OK to uninstall and I click on CONTINUE to allow the uninstall and the error later on shows up.

I do NOT want to uninstall manually 8 if I subsequently find out that DC still does not install.  If someone can guarantee that the install will work if 8 is uninstalled then OK I can manually uninstall it.  FWIW, when in 8 if I check on "registration" I am told Adobe 8 cannot connect to the server and I am asked for see if active-x  is installed in the browser.  I am using chrome and NOT I DO NOT HAVE VIRUS TRANSFER PROTOCAL ENABLED and AFAICT the latest chrome does not use active -X.

I looked at the adobe cleaners that were recommended and they seem to be for 9 or later.

Other people seem to have this same problem for several years and uninstalling did not help.  Why has not this been fixed?  Surely adobe has a windows 10 PC to test this on.

It is very aggravating to pay $499 and find it wont install either in trial mode or using the serial.

SOLVED - Was able to uninstall 8 after deleting the active-x directory under "acrobat" in program files x86.  Apparently acrobat needed to phone home before uninstalling.  Install then went OK afterwards.

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