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PhilipTobias
Known Participant
June 22, 2016
Question

Word 2016 Crashes PDFMaker in Acrobat Pro DC Windows

  • June 22, 2016
  • 3 replies
  • 3845 views

Hi, all.

I am experiencing near-constant crashes when creating PDFs from Word 2016 using the PDFMaker in Acrobat Pro DC for Windows.

Following is the application version information (applications show as up to date):

Microsoft Office 365 ProPlus

Office Version: Office 2016 32-bit

Version 16.0.6741.2048

    -and-

Adobe Acrobat Pro DC

2015 Release (Classic)

Version 2015.006.30174

     -and-

Windows 7 Enterprise, Service Pack 1

The error messages are:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

    then....

Word is running into problems with the 'acrobat pdfmaker office com addin' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?

The only temporary workaround I have found is:

Choose Help > Repair Installation in Acrobat DC. However, that fix usually only works for the next PDF, then has to be repeated for every subsequent PDF.

The documents themselves seem fine, as the same documents convert to PDF in:

Windows 7 virtual machine on Mac OS

Microsoft Word 2010

Acrobat X Standard, Version 10.1.16

    -or-

Adobe Document Cloud (however, custom bookmark settings cannot be used with this service)

Any suggestions? Thanks in advance.  ...pt

This topic has been closed for replies.

3 replies

A
amyb41764888
Participant
June 26, 2018

I am having this same issue, even with blank Word documents. Please help.

Marc_L1
Marc_L1
Participating Frequently
July 28, 2016

I am having the same problem with my installation of Word 2016 (16.0.6701.1034) and Acrobat DC.  The problem happens with larger documents (over 100 pages), while shorter docs seem to be OK.

The problem may be related to the Enable Accessibility and Reflow with tagged Adobe PDF option.  Turning this option off allows the conversion process to finish when run from within Word (from the Acrobat tab), but PDF bookmarks don't seem to work.  Right-clicking on a file and selecting "Convert to Adobe PDF" still fails.

TanviRastogi
Adobe Employee
TanviRastogi
Adobe Employee
June 23, 2016

Hi Philip

Does this happen for all Word files or some specific Word file?

What is the behavior when you convert PowerPoint 2016 and Excel 2016 files?

Have you tried repairing Office?

Thanks

Tanvi

P
PhilipTobiasAuthor
Known Participant
June 23, 2016

Hi, Tanvi.

The problem has occurred with numerous Word files. These files all converted to PDF properly with Acrobat Pro DC and Word 2013 - but fail in Word 2016. These files still convert to PDF properly when doing so with older versions of Word and Acrobat on another computer, or via the Acrobat cloud service. These files will also convert to PDF properly in Word 2016 after repairing Acrobat Pro DC, but then fail thereafter.

I have only tried making PDFs from a handful of PowerPoint 2016 or Excel files with Acrobat Pro DC. These have converted fine to PDF. But then trying a Word file immediately thereafter may again crash Word.

I already tried repairing Office. That did not seem to make a difference. By the way, the 2016 version of Office was only installed in a corporate upgrade about a week ago.

Still looking for a permanent solution.  ...pt

balam
Adobe Employee
balam
Adobe Employee
July 29, 2016

Hi Philip,

Could you please share a sample file with us? You can mail it to me at [Moderator: Personal information removed. You may try Private messaging: How Do I Send Private Message ]

Regards,

Basma

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