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A
Alex791
Participant
December 4, 2019
Answered

404 error page -the page you're looking for could not be found

  • December 4, 2019
  • 2 replies
  • 5234 views

I've recently signed up for color.adobe.com and tried to create new document but it's shown 404 error message -the page you're looking for could not be found.

I've already cleared cash in my browser but this silly message is keep going ''the page you're looking for could not be found

How to fix it?

This topic has been closed for replies.
Correct answer Alex791

Hi Tain,

when I put http://color.adobe.com in my browser I'm instantly redirected to https://color.adobe.com/sr/sr/create and 404 message keeps displaying ''oops 404, the page you're looking for could not be found''

I tried to sign in to my account put my email address and password and nothing changed I am still having this message ''oops 404, the page you're looking for could not be found'' it's really annoying how to fix it?

Alex

2 replies

S
syed_mohd_mehadi
Participant
December 25, 2019

Couple of weeks ago, we released a fix and no other user should be facing this problem now.

jain22rohit
Adobe Employee
jain22rohit
Adobe Employee
December 5, 2019

Hi Alex, may you share screenshot of error page.

Also, when you say 'create new document', you meant creating/saving new theme, right?

A
Alex791AuthorCorrect answer
Participant
December 5, 2019

Hi Tain,

when I put http://color.adobe.com in my browser I'm instantly redirected to https://color.adobe.com/sr/sr/create and 404 message keeps displaying ''oops 404, the page you're looking for could not be found''

I tried to sign in to my account put my email address and password and nothing changed I am still having this message ''oops 404, the page you're looking for could not be found'' it's really annoying how to fix it?

Alex

    S
    Adobe Employee
    smsingh
    Adobe Employee
    December 6, 2019

    Hi Alex,

     

    We are so sorry for the inconvenience, and thank you for bringing this to our attention.

    We are able to reproduce this issue on our end, and will be releasing a fix for this as soon as possible.

     

    In the meantime, please follow the steps written below in order to reset your language preference to "English" for the time being:

     

    1. Click on "Create" on the header. this should redirect you to https://color.adobe.com/create

    2. Clear your cookies for https://color.adobe.com. Please see which one of these is relevant for you based on the browser you are using:

       - For Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

       - For Safari - https://support.apple.com/en-in/guide/safari/sfri11471/mac

       - For Microsoft Edge - https://support.microsoft.com/en-in/help/4027947/windows-delete-cookies

    3. Reload the webpage.

    4. If your preferred language is not "English", you can now set it to your preferred language from the language selector on the bottom-left corner of the page. Attaching a screenshot for your reference.

     

    Let us know if you continue to face the issue after following these steps in order.

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