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Lana_WPD
Lana_WPD
Participant
January 25, 2018
Question

Adobe CC Color not loading in Chrome

  • January 25, 2018
  • 2 replies
  • 3663 views

Hello!

This has been an ongoing problem that seems to be getting worse. I can visit the color wheel on Adobe CC Color's website without issue. However, when I try to view color.adobe.com/explore it never loads anymore in Chrome. I'm on the most current versions of everything, it works fine in Safari (can have both browsers up and Safari opens without issue while Chrome just stays at the website background with a loading spinner), but I can't get it to load in Chrome. Super frustrating. I've turned off all third party blockers for this site/allowed cookies, etc. to no avail. If I do get Chrome to work, I can browse a super short time before I get the "We're experiencing a problem, try back later" message and no more theme will load. The color panel in any of the apps also will not load Explore. Any thoughts y'all?

    This topic has been closed for replies.

    2 replies

    jain22rohit
    Adobe Employee
    jain22rohit
    Adobe Employee
    February 9, 2018

    Color website went through maintenance recently, may you try again, and let us know if you are still facing similar issue.

      9
      9Deluxe
      Participating Frequently
      February 9, 2018

      Color seems to be working just fine in Chrome for me. Thanks!

      kiwi_mark
      kiwi_mark
      Participant
      February 4, 2018

      I have had the same problem both in Chrome and Edge,  but it only seems to be an issue if you are signed in.

      If you sign out it loads up fine.

      I hope this helps someone pinpoint the issue .

      imcarey
      imcarey
      Known Participant
      February 6, 2018

      Same issue here. Only works when I'm signed out.

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