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charphar
Inspiring
April 2, 2017
Answered

Adobe Color CC (web) not saving color themes?

  • April 2, 2017
  • 17 replies
  • 5400 views

All day today, I can't get any color themes I've created from images to save. When I hover over the Save button, I get a message at the bottom left of my screen: Run script "void(0)". When I click Save, the little blocks spin and spin, but nothing happens. Any ideas? Help? Thanks!

iMac - late 2013

macOS sierra 10.12.4

16 gb ram

    This topic has been closed for replies.
    Correct answer charphar

    Adobe Twitter support tried to walk me through the issue, to no avail. On a whim - and for an entirely different issue - I deleted all my browser history, and voilà! The issue was fixed. No problem at all now...it works like a charm. Your mileage may vary, but it worked for me.

    17 replies

    roberta86994844
    Participant
    May 2, 2017

    I have the same issue. I get stuck when trying to save.

    rbrtsluk
    Participant
    May 2, 2017

    same here but every time I try to use a adobe program my head just keeps spinning around and around..

    Participating Frequently
    April 27, 2017

    Same here.  Win 10 (latest). Chrome.

    Participant
    April 5, 2017

    Same error.

    win10 / firefox 52.0.2 64bit

    Participant
    April 5, 2017

    Hi charphar/nikki,

    Can we have a connect session at 11 am IST on 6th or 7th April, 2017 to look into the issue?

    charphar
    charpharAuthor
    Inspiring
    April 4, 2017

    Now, it appears the Creative Cloud button in the Save dialog box is greyed out when I try to save a theme. And my libraries aren't listed. Curiouser and curiouser. I've uninstalled all CC apps, run the Cleaner, reinstalled apps, signed in, signed out, nothing changes on my iMac. The MacBook Pro still works as it's supposed to work. Getting a little tiresome.

    Participant
    April 3, 2017

    Hi,

    Please provide more details like which browser you are using, Browser version and your region. I try with on few machines but I am not able to reproduce that. Please try once on different machine and different browser.

    Participant
    April 4, 2017

    I am on a PC laptop and everytime I click save for my uploaded color schemes however it just keeps spinning and spinning and nothing happens. This has been since Friday, I have closed, logged out, restarted, and nothing has helped. Suggestions? I am using google chrome on Microsoft Windows 8.1. Thanks

    charphar
    charpharAuthor
    Inspiring
    April 4, 2017

    I'm using late 2013 iMac, macOS Sierra 10.12.4. Safari browser. Adobe's twitter feed said to clear the cache in the browser. That worked on my MacBook Pro, but the issue is still there on my iMac. Spinning and spinning and not saving.

    Sent from my iPhone