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charphar
charphar
Inspiring
April 2, 2017
Answered

Adobe Color CC (web) not saving color themes?

  • April 2, 2017
  • 17 replies
  • 5400 views

All day today, I can't get any color themes I've created from images to save. When I hover over the Save button, I get a message at the bottom left of my screen: Run script "void(0)". When I click Save, the little blocks spin and spin, but nothing happens. Any ideas? Help? Thanks!

iMac - late 2013

macOS sierra 10.12.4

16 gb ram

      This topic has been closed for replies.
      Correct answer charphar

      Adobe Twitter support tried to walk me through the issue, to no avail. On a whim - and for an entirely different issue - I deleted all my browser history, and voilà! The issue was fixed. No problem at all now...it works like a charm. Your mileage may vary, but it worked for me.

      17 replies

      Show previous replies
      roberta86994844
      roberta86994844
      Participant
      May 2, 2017

      I have the same issue. I get stuck when trying to save.

      rbrtsluk
      rbrtsluk
      Participant
      May 2, 2017

      same here but every time I try to use a adobe program my head just keeps spinning around and around..

      J
      jmzimmerle
      Participating Frequently
      April 27, 2017

      Same here.  Win 10 (latest). Chrome.

      E
      Emi_G.
      Participant
      April 5, 2017

      Same error.

      win10 / firefox 52.0.2 64bit

      J
      jyotig75098721
      Participant
      April 5, 2017

      Hi charphar/nikki,

      Can we have a connect session at 11 am IST on 6th or 7th April, 2017 to look into the issue?

      charphar
      charpharAuthor
      Inspiring
      April 4, 2017

      Now, it appears the Creative Cloud button in the Save dialog box is greyed out when I try to save a theme. And my libraries aren't listed. Curiouser and curiouser. I've uninstalled all CC apps, run the Cleaner, reinstalled apps, signed in, signed out, nothing changes on my iMac. The MacBook Pro still works as it's supposed to work. Getting a little tiresome.

      J
      jyotig75098721
      Participant
      April 3, 2017

      Hi,

      Please provide more details like which browser you are using, Browser version and your region. I try with on few machines but I am not able to reproduce that. Please try once on different machine and different browser.

      N
      nikkig21038812
      Participant
      April 4, 2017

      I am on a PC laptop and everytime I click save for my uploaded color schemes however it just keeps spinning and spinning and nothing happens. This has been since Friday, I have closed, logged out, restarted, and nothing has helped. Suggestions? I am using google chrome on Microsoft Windows 8.1. Thanks

      charphar
      charpharAuthor
      Inspiring
      April 4, 2017

      I'm using late 2013 iMac, macOS Sierra 10.12.4. Safari browser. Adobe's twitter feed said to clear the cache in the browser. That worked on my MacBook Pro, but the issue is still there on my iMac. Spinning and spinning and not saving.

      Sent from my iPhone

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