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C
Chaille25989704wy6t
Participant
May 11, 2023
Answered

Color logging into a generic personal account

  • May 11, 2023
  • 3 replies
  • 456 views

I have an Adobe for Teams account. When I go to color and log in, it takes me to a generic personal account I didn't create. (same email and password and my Teams acct)  It does not let me see my libraries. If I go back to stock, it has logged me out of teams and into this generic account, and my libraries disappear.  Color has worked for me in the past just fine. Ideas? Thanks

    This topic has been closed for replies.
    Correct answer syed_mehadi

    we have made a fix, can you please log out and try again now?

    3 replies

    C
    Chaille25989704wy6tAuthor
    Participant
    May 15, 2023

    It seems to be fixed now. Thank You!

    S
    Adobe Employee
    syed_mehadi
    Adobe Employee
    May 15, 2023

    ok good to know that it is fixed now for you.

    A
    Amanda246170722yll
    Participant
    May 12, 2023

    I don't have a solution but I'm having the same issue! Hope it gets fixed.

    S
    Adobe Employee
    syed_mehadiCorrect answer
    Adobe Employee
    May 15, 2023

    we have made a fix, can you please log out and try again now?

    S
    Adobe Employee
    syed_mehadi
    Adobe Employee
    May 12, 2023

    Thank you for providing your feedback to us. Are you using a Enterprise account by any chance, there was a recent change we made for such accounts. if you can share your adobe id (on my email id), or confirm you are using an enterprise id, we can check the issue for you.

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