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Participant
August 20, 2020
Question

Color wheel not working

  • August 20, 2020
  • 3 replies
  • 1050 views

Not sure what I did that caused this but why does my 'Create' tab look different and no longer function? I can't see any of the swatches and the color selectors on the wheel are all gone except for one which is just stuck on grey/white (background color) off the color wheel. I can't even move/click/affect the color on the wheel at all. I can select the color mode presets (analogous, monochromatic, triad, etc.) but it still doesn't trigger anything else on the page. All other tabs work normally.

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    3 replies

    Adobe Employee
    August 24, 2020

    We have found a fix to this issue and it should get out with next release.

    meanwhile please clear the cache to resolve the issue immediately.

    Adobe Employee
    August 27, 2020

    This issue is fixed and released now. please clear your cache once if you still see it.

    Participant
    August 20, 2020

    I am also having this problem. 

    Google Chrome
    Version 84.0.4147.135 (Official Build) (64-bit)
    Adobe Employee
    August 21, 2020

    Yeah, we have been hearing about this issue. The workaround is to clear browser cache and retry, which resolves the issue.

    But it will be great if you can have a short meeting with us, so that we can debug the issue a bit and work on possible fixes, so that workaround won't be needed.

    Adobe Employee
    August 20, 2020

    This should not be happening. Will it be possible for you to have a short meeting with us, where we can take a look into your issue (syed@adobe.com)?