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hambay
Participant
March 11, 2020
Question

Pantone Color Matching Not Working

  • March 11, 2020
  • 3 replies
  • 2752 views

Hello,

 

I am trying to use the "Pantone Match" form  https://color.adobe.com/mythemes.  The last successful time I used it was Jan 23, 2020.

(Read about it here: https://theblog.adobe.com/adobe-color-cc-pantone-themes-palettes/)

 

When I select Pantone Matches, I see this error. "Unable to connect to server, please try again in a while." If I close and reopen it, I see the Pantone 'chips' but cannot select a 'Pantone Book'.  The drop-down does nothing and there are no Pantone Numbers.  Like this:

 

See this screen capture:

https://adobe.ly/2W678Q0

 

Thank you.

    This topic has been closed for replies.

    3 replies

    L
    Lisa Bateman
    Participating Frequently
    January 4, 2022

    I have been chatting with Adobe Technical Support and it won't be disabled until March..  so apparently the issue is my computer.

     And here is the latest link to the removal of the pantone system incase it is helpfull for anyone:

    https://helpx.adobe.com/illustrator/kb/pantone-plus.html#sa_src=web-messaging

    D
    D^rren
    Participating Frequently
    January 4, 2022

    The problem with the Adobe Color website is definitely nothing to do with your computer. It's a disconnect between Adobe and Pantone.

    rob day
    Community Expert
    rob dayCommunity Expert
    Community Expert
    January 6, 2022

    Hi @D^rren , I think this thread contains two different issues—@hambay’s original post was asking about the PANTONE MATCHES feature in the Adobe Color web theme creator, which indeed no longer works. 

     

     

    It seemed like a questionable feature to start with—the chances of getting accurate PANTONE Solid ink matches to any given theme without adversely affecting the color harmony seems remote. And then when you get the Pantone "matches", are the theme colors really going to be printed with solid ink spot colors on an offset press, or are they going to be printed as CMYK process colors, or displayed as RGB?  If the theme output is to process CMYK or an sRGB display, what’s the point of using the less accurate Pantone swatches at all? The theme could be saved out as Lab colors and then the color conversions could be managed in the CC apps.

     

    On the removal of the Pantone libraries from the CC applications—the Pantone libraries are .acb files, which get installed as presets—so unless future CC apps are no longer going to support .acb swatch presets, you should be able to manually save and install the existing .acb libraries. The current .acb files haven’t been upgraded since CS6

     

    There is also the option to use Pantone’s Color Manager software to generate complete .acb libraries, which you can get here. I used the trial awhile back to export up-to-date .acb libaries:

    https://www.pantone.com/customer-service/software-download?gclid=Cj0KCQiAw9qOBhC-ARIsAG-rdn50v8OHl178nlmh6Yj_OH1VITpPOoxxuCGOLZVpxPCocyIjclMUaGYaAqwJEALw_wcB

     

    And there is also the new Pantone Connect extension, which lets you search the most recent Pantone libraries and add color to the Swatches panel. Currently Pantone states that the search and add features will be free, but the full sharing and exporting features will be by subscription.

     

     

     

     

    L
    Lisa Bateman
    Participating Frequently
    January 4, 2022

    Hi, I am having this very same issue.  Has the problem not been resoved yet? Or is it an issue with my computer?

     

    I see that there is a note stating that from March 2022 the pantone function will be removed from future updates in Adobe Colour but it is only January last time I looked..

      D
      D^rren
      Participating Frequently
      January 4, 2022

      It looks like this feature has not been supported since March 2020, and Adobe seems to be planning to finally remove the non-functional feature from the user interface, two years later.

      L
      Lisa Bateman
      Participating Frequently
      January 4, 2022

      Thanks for your message.  I used this tool only one month ago and it worked perfectly and I have just been on chat with Adobe Tech Support and they didn't mention that the function had been removed..

      Also I haven't seen any warning messages until today about the removal of this function.

       

      It is a mystery, perhaps someone from Adobe Support would like to explain what is going on.

      M
      MTRLobjects
      Participant
      December 16, 2021

      Exact same issue and error message as above.  has there been an anser to this?  I can't get Pantone numbers to display.

      S
      Adobe Employee
      syed_mehadi
      Adobe Employee
      December 17, 2021

      Thank you for reporting the issue, we are checking with pantone team to make it work.

      D
      D^rren
      Participating Frequently
      December 18, 2021

      This was reported by the original poster 9 months ago, and it's only just being followed up now?

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