Chrome Keeps Crashing whilst Editing Video

Question

Hi there,

Has anyone else experienced Google Chrome crashing multiple times today? I'm assuming there was an update to the SDK recently - could it be down to that?

This has occurred specifically whilst editing stock video footage in the embedded panel. Tried all the normal things to try and rectify it - restarting computer, clearing cache, etc. Then disabled 'Use hardware acceleration when available' in Chrome in the hope that it would help but we're then blocked from using the Express app saying our system is not supported (see attached screenshot below).

I have since updated my Chrome version to the latest version but I'm curious whether this is part of a wider, known issue. I'm concerned that customers using Express within our app might be experiencing the same issue.

Ru Howe, Stornaway.io · Answer

Bit of further investigation made us think that maybe it was because Fran was testing with *very* short videos. Like 0.1 seconds. So maybe a codec/GOP error somehow causing the whole browser to crash. We will test further - but still worth flagging up as a bug, either if supershort videos are not the cause, or if they are, it's worth knowing that they cause issues and maybe stopping users from trimming their videos that short.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded