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OTO Marketing
Participant
Sep 18, 2019 12:26 PM UTC
Question

Adobe fonts are uninstalling after few days of work.

I will download and install a new font. It tends to work for a day or so, and then a few days later it has uninstalled. 

Any tips on how to prevent this from occurring?

 

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      1 reply

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Sep 19, 2019 8:07 PM UTC

      Hi James,

       

      We are sorry to hear that you're facing trouble using Adobe Fonts. Fonts that have been activated shouldn’t be deactivated automatically. When you open your document, are you presented with a way to activate the font again in the missing fonts dialog box? If so, does that reactivate the font successfully? And it would be great to know which app/version and OS/version you’re using.

       

      Let me know and we’ll take it from there.

       

      Thanks,

      Harshika

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