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Known Participant
May 19, 2022
Question

Adobe Fonts available on Windows/MacOS, but "not in your plan" for iPad-even though it used to work

  • May 19, 2022
  • 2 replies
  • 10379 views

I have an Acrobat Pro Teams subscription with 2 licenses. 

Creative Cloud comes with it and it's foundry of fonts. I was very happy with this and synced fonts across all my devices, including iPad. It used to work just fine and I primarily used these fonts while using Microsoft Word on the iPad and Acrobat, etc...

I'm not sure what happened a few weeks ago, but I noticed the fonts were not available on my iPad. When I went into the Creative Cloud app and into the Fonts section to re-add the fonts, I get the message "Not in your plan". 

Why would it be available on the desktop, but not iPad?

Why did it work a couple weeks ago, but not anymore? There was no change to my plan...

 

I chatted support and didn't get much help.

I called support and got bounced around until someone told me that they don't support the mobile app. Adobe doesn't support the mobile app? He told me to contact Apple because it was on the iPad, which is clearly not the solution. The guy must have been misinformed.

 

I'm not having a sync issue, I'm having an issue with the Creative Cloud app recognizing my plan. 

 

Can anyone here can help??

This topic has been closed for replies.

2 replies

Known Participant
November 4, 2024

this issue still persists - can someone @ Adobe let me know how to resolve please?

Amal.
Community Manager
Community Manager
November 5, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Could you tell us a bit more about what you're trying to do? Is it a chat from a web portal, or are you talking with our support team? If possible, sharing a screenshot or a quick video of the chat window would help us understand your workflow better.

 

We are here for help just need more information.

 

~Amal

Known Participant
November 6, 2024

Do you see the screenshot I posted on Sept 19, 2022?

Tarun Saini
Community Manager
Community Manager
May 19, 2022

Hi there,

 

We're sorry to hear about the difficulties with fonts not being available on iPad. Could you please turn off the font option in Creative Cloud, wait a moment, and then turn it back on. 

 

If the above steps don't help, try signing out of the Creative Cloud app on your iPad and restarting the device, then signing back in to check if that makes any difference. 

 

Let us know if that helps.

 

Regards,

Tarun

Known Participant
May 27, 2022

I don't see an option to turn off the font option in Creative Cloud, but I did sign out, delete all Adobe apps, reinstall and restart and the issue persists.

What do you think is the next step?