Participant

Answered

Adobe Fonts constantly deactivates…

Forum|Forum|6 years ago
February 10, 2020
13 replies
15009 views

Hello, I reinstalled whole computer but before that I regularly signed off my account and reinstalled system and Adobe Creative Cloud and its apps I needed to use. But when I opened InDesign or Illustrator, documents in which I had fonts used by Adobe Typekit were not synchronized. I partly resolved it with deactivating and then activating fonts in ACC preferences. It lasts for me sometimes few minutes, sometimes few hours but deactivates again. I tried to reinstall it also but with no result. Only way to activate them again is to switch Adobe Fonts toggle again off and on. Is there any permanent fix for that? Im using Mac OS Catalina

Correct answer damir.grbic@graspo.com

Only solution working for me is when Adobe installs after clean installation of MacOS Catalina, it mostly doesn't work, so to prevent bugs from crappy Adobe you need to make new account under Mac OS and under this it will work as before.

M

MMM5150

Participant

I have the same problem and it has cost me hours of work time which = $$$$ and aggravation. I don't understand why Adobe can't address this problem, even in this discussion? We have reinstalled our entire operating systems and retried countless things and this still keeps happening for us. Please help us already!

Tarun Saini

Community Manager

Hi

@MMM5150

,

Welcome to the community! Could you please elaborate more about the issue with sharing details to assist you further? Also, please generate the logs file and upload it to a cloud storage link and share that link with us.

You may check this article to know more about how to fetch the log files- https://adobe.ly/4n5I9GL

Regards,

Tarun

doctortao

Known Participant

WTF! I'm working on ads and when I go reopen an ad I created less than a week ago, it has missing fonts. Why the hell is Adobe turning my fonts off without my express permission?

Tarun Saini

Community Manager

Hi

@doctortao

,

We're sorry to hear about this. Are you getting any error messages? If so, can you share the screenshot with us? Please try the steps mentioned in it & let us know if that helps- https://adobe.ly/4hxqRi8

Regards,

Tarun

M

marcynorwood

Known Participant

Dear Adobe,
Who came up with the brilliant idea to randomly turn off fonts I literally used yesterday? I mean, bravo. I pay $60 a month for this circus, and your software can’t even remember basic font preferences. Everything is updated, by the way, so let’s not pretend this is a user error.

I’m a graphic designer. Fonts are kind of a big deal. I switch them out daily depending on the project. But instead of focusing on creativity, I get to waste hours reinstalling fonts that were already there. Every. Single. Time.

This isn’t innovation - it’s incompetence disguised as a feature. So unless your next update magically includes a time refund button, maybe prioritize fixing the s*** that actually matters.

You're Adobe. Act like it.

P

Parker3299382935a1

Participant

pretty ridiculus, I used this font maybe 2 weeks ago and now i am waiting over 5 mins to re-activate! adobe is brutal and only getting worse. Freaking monoply and doesnt care about its users.

A

A Johnson

Participant

Bottom line: THERE IS NO REASON for this "Feature" to exist. Delete it. Remove it. END IT. How does Adobe reason that retaining this measure of control is worth it, when it causes this much trouble? What are they gaining by doing this? Who wins here? Who are they protecting? We all understand the need to protect IP; which is why we ALSO understand that we have to pay Adobe $60 every single month for the privelidge of using their fonts, and if we stop paying, we loose access.

ALSO: very often, I or the CEO of our company is on a plane, traveling to a presentation. It's necessary to edit slides to customize for the client. The 4-hour plane ride is the best time to do that - but you CAN'T, becasue Adobe won't ALLOW it. You can't use their fonts - EVEN THOUGH THEY ARE INSTALLED - unless you can connect via an active Internet connection.

AGAIN - this measure of control is UNACCPETABLE. Allow the font licesne to "coast" for a week - or hell, even 48 or 24 hours - before requiring it to re-authroize via login. I mean... COME ON. Every other software vendor allows users to use their software if they pay for it.

Not Adobe. Apparently paying for it every month just isn't good enough.

FIX IT. Respond with something that at least ACKNOWLEDGES that you HEAR us, and that you CARE.

M

Mishelle Kennedy

Participant

After reviewing the 35+ responses to the original post THREE YEARS AGO, it seems this issue needs to be addressed at Adobe's side and not the user side because Adobe is well-aware of the problem and all systems have different levels and types of security.

What I really want to know is, what changed in 2020 that started this problem? And how can the millions of Adobe professionals prevent fonts from continuing to deactivate. No one should have to share their logs with Adobe so that only those who complain get the issue fixed.

I am now going to reactivate our brand fonts again because it's Monday and I have to do this every few days and always after the weekend!

-Mishelle

L

letsgoandiamo

Participant

I am having this problem every single day. Every time I open a file I have to deinstall and then reinstall all the fonts. Even projects I worked on yesterday. Serious time waste - is there a fix?

S

saewut

Participant

Same here, every time I open Illustrator, Photoshop or InDesign. ADOBE, REMOVE AUTO DEACTIVATION!

Soothing_Beekeeper16B8

Participating Frequently

same f**king problem here - everything Adobe touches breaks.

Tarun Saini

Community Manager

Hi @Soothing_Beekeeper16B8,

We're sorry to hear about this. Could you please share the logs from your device by running the log collector tool? Here is the link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.

Once you run the tool, the log can be found from the below location:

For Mac- ~/Library/Application Support/Adobe/CoreSync/
For Windows- C:\Users\<username>\AppData\Local\Adobe\AdobeSync\CoreSync

Please share the log files with us by uploading them to a cloud storage service & sharing a link with us via private message to download the file. We can share the info with the product team so that they can investigate the issue further.

Regards,

Tarun

B

Benjamin Salles

Participant

I'm using Futura for a project, and yesterday it wasn't available anymore. I see it as Active in Creative Cloud, but it's not available in any Adobe apps. I've tried deactivating and then activating it again - all I get are alerts from Craetive Cloud that the fonts are deactivated. I've retstarted CC and Illustrator over and over - same issue prevails.

...and it's not just Futura - it's all my fonts. I even tried activating an entirely new font I've never used before, and I get the alert that it's been deactivated! How's that possible if I've never used it before? It's completely backwards, it's comical enough it makes me laugh, but it's totally stopped my work. Help?

sandin85196467

Participating Frequently

I noted that this issue has been ongoing since Feb 2020 and I am only just beginning to experience it now in InDesign, I have never had this issue before and am struggling to understand it. I have loaded and reloaded Adobe Text Pro Regular 5 times, and I am at the pointy end of a very large project. I pay as much money as the next person for this software on a monthly basis and at times like this I have to ask myself, 'what the hell are you doing?' Will someone from Adobe please read these posts and ACT on them NOW!

ElwoodBlues46

Participant

Agree with Sandin! Will someone from Adobe weigh in, please?! Or just stop deactivating fonts. If an individual user needs it deactivated, they can do so. Yeeeesh.

D

defaultb4x2m1hyi1np

Participant

Just adding my own thoughts here. Adobe CC is constantly deactivating fonts that I use often, saying "I haven't used them frequently" and even deactivating only some fonts in a certain font family. Most of the time, the fonts still say they are active in when I go to redownload them in the Typekit so it takes a lot of time messing with activating and deactivating fonts until I am finally able to reactivate all the fonts on the design end. These issues are causing me anywhere from minutes up to hours in delays. Especially when working offline or in areas with bad service, it can take hours for the fonts to show up in Illustrator, Indesign, or whatever program I am using. I don't know why Adobe decided to incorporate this feature as I we can go deactivate fonts ourselves if we don't want them in our Typekit anymore. There needs to be a way to disable this feature.

chrisv68624024

Participating Frequently

I just ran into this for the 2nd time because I'm not a huge Adobe font user. It took me a hot minute to even realize what had happened when my website started showing up in all weird fonts because I only had one style of a certain font family installed (manually, outside of Adobe), and the rest that I had installed via CC were suddently deactivated.

Adobe, I don't care what you *think* is a good idea. I'm the customer. I pay the $60 a month for your software. I want the option to disable this "feature" you claim is an optimization. I think we all know why it exists in teh first place, and it's not to help the customer at all. Get rid of it, or add a toggle for it. Registry edit, UI switch, I don't care.

This is ANNOYING beyond belief and makes absolutely no sense to anyone but you.

A

allendria

Participant

I just wanted to add to this stream my own frustrations — fonts I use everyday are turned off by Adobe stating "It looks like you haven't used some of these fonts in a while." And there's no way to turn off this "feature," as far as I can tell. If anyone knows how, I'm all ears.

M

Mislav

Participating Frequently

I don't have this issue.

The three dots menu in the upper right corner of the Creative Cloud window (next to 'Browse more fonts' button) has the option to "deactivate all fonts not in use". Have a look if there's something turned on there.

A

allendria

Participant

Thanks! I checked. There's an option to "deactivate all fonts" or "deactivate all fonts not in use," neither of which I want to do. I want fonts not to deactivate (especially not on deadlines, where minutes count to the printers :).

D

damir.grbic@graspo.comAuthorCorrect answer

Participant

Only solution working for me is when Adobe installs after clean installation of MacOS Catalina, it mostly doesn't work, so to prevent bugs from crappy Adobe you need to make new account under Mac OS and under this it will work as before.

D

defaultq907g8hv7h9q

Participant

Can you explain this more? I don't understand what you mean by making a new account under Mac OS...

HARSHIKA_VERMA

Community Manager

Hi there,

Thanks for reaching out and sorry for the delay in response. Please see this article: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac on how to create a new account under macOS.

Hope it helps.

Thanks,

Harshika

S

shambinh3203644

Participant

Same here, font keep deactivate.. worse still they remove the font and i have to replace hundred pages of document. This is unnecessary add up time on me and my client project, and why the need to reactivate font everytime i open the document?

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