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MariusGM
MariusGM
Participant
June 23, 2021
Answered

Adobe Fonts disappeared from Creative Cloud

  • June 23, 2021
  • 1 reply
  • 4802 views

My Adobe applications in Windows 10 are unable to search for missing Adobe Fonts. 

When I open the Creative Cloud desktop app, the Adobe Fonts icon on the top right is missing, the option in preferences to turn sync on is missing and the Font shortcut in the "Resource Links" tab is broken (No link seems attached, nothing happens when clicking on it).


However, everything works fine on MacBook, other people on Windows are able to sync fonts on my files, only the browser version of Creative Cloud has all the functionalities related to fonts.
I've tried logging in and out, uninstalling+reinstalling all my applications including Creative Cloud multiple times, changing languages, changing firewall parameters, everything this page suggests ( https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html )

I wanted to hit the forums before contacting support. Thank you all.

This topic has been closed for replies.
Correct answer MariusGM

Thank you for the advice and sorry for the slow reply.

It did not work at first. I already had the option to keep CC updated.
I tried reinstalling CC again last week and it didn't do anything.
When I started the computer this morning, Creative Cloud started updating and syncronizing everything, fonts included. The icons and settings that disappeared are back.

I have no idea what happened, I've been trying to troubleshoot this problem for months.
(Last night's Windows update might have done something, some parameters on non-adobe apps have been reset to default as well)
I'm just very happy everything is back to normal.

Thank you for your help nonetheless, always appreciated!

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 23, 2021

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

[Moderator moved from Creative Cloud Services to Adobe Fonts.]

 

Nancy O'Shea— Product User & Community Expert
MariusGM
MariusGMAuthorCorrect answer
Participant
July 3, 2021

Thank you for the advice and sorry for the slow reply.

It did not work at first. I already had the option to keep CC updated.
I tried reinstalling CC again last week and it didn't do anything.
When I started the computer this morning, Creative Cloud started updating and syncronizing everything, fonts included. The icons and settings that disappeared are back.

I have no idea what happened, I've been trying to troubleshoot this problem for months.
(Last night's Windows update might have done something, some parameters on non-adobe apps have been reset to default as well)
I'm just very happy everything is back to normal.

Thank you for your help nonetheless, always appreciated!

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