Adobe Fonts does not load

Question

HelloI have a problem with Adobe Fonts. For example, when I open a document in InDesign that uses Adobe Fonts fonts, the fonts cannot be loaded. It does not show me an error message. It just loads all the time. Even if I add the font manually, it does not recognize the font in InDesign. The font does not appear in the Adobe Creative Cloud under Added fonts either.What is the problem? I am working on the same computer with two different users. I am logged in to each user with my Adobe account. Can this cause a conflict?Sometimes it helps to restart the computer, sometimes I have to download the program again. Most of the time, however, none of this helps.

Bobby Henderson · Answer

It's common for people to use a single Adobe Creative Cloud account on two different computers, such as a desktop computer at work and then a notebook at home. I'm not sure how someone can have two different Adobe CC accounts logged in on a single computer, not unless it has something to do with Creative Cloud for Teams.

At first glance it sounds like one of the accounts is conflicting with the other. When you add fonts at the Adobe Fonts web site which CC account is showing at the web site? Is the same CC account logged in with the InDesign installation? The Adobe Fonts service would probably work more consistently if the computer had only one CC account signed in.

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