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Participating Frequently
Dec 14, 2019 12:19 AM UTC
Question

Adobe Fonts Sync Issue

Hi!

As some other users have already reported, my Adobe Creative Cloud Desktop is not syncing the Adobe Fonts to any Adobe app or any app at all such as a third party video editor.

I use Windows 10, freshly updated. Already performed the troubleshooting steps at:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

The Adobe Fonts icon just shows a never ending spinning progress wheel:

 
 

Please verify this issue as I have projects that I am working on that require some Adobe Fonts, especially Acumin.

Thank you.

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11 replies

Andre_PAuthor
Participating Frequently
Dec 16, 2019 4:11 PM UTC

I did contact Adobe Support and after troubleshooting within my PC with no success, they ended up saying that this is an issue that adobe is already aware of and that it will be solved within the next creative cloud update.

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Andre_PAuthor
Participating Frequently
Dec 16, 2019 4:14 PM UTC

Also, hours later I received an e-mail that sugests me to try the following:

 

Please go in the C drive>Program Files X86 >Common Files>Adobe>Adobe Sync. Please rename this " Adobe Sync " folder to  " Adobe Sync.old " and then restart your system and your issue should get resolve.

 

Will try this later and see if it works.

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Participant
Dec 16, 2019 4:21 PM UTC

It works!

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Participant
Dec 16, 2019 4:07 PM UTC

same problem, win 10 1909

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Participant
Dec 16, 2019 10:19 AM UTC

Try to create a new Windows user and install the adobe cloud on it.

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Andre_PAuthor
Participating Frequently
Dec 16, 2019 4:10 PM UTC

Thanks metaborg.

 

However, I really don't want to create a new user.

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Participant
Dec 15, 2019 9:02 PM UTC

Same problema here =(

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