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fonts_help
Participant
October 16, 2020
Answered

Adobe Fonts won't work with Creative Cloud Version 4.9.0.504

  • October 16, 2020
  • 14 replies
  • 14461 views

First time posting here; hoping someone from Adobe can help.

 

I recently discovered that Adobe Fonts are no longer syncing to my Creative Cloud application. I'm able to sign in to fonts.adobe.com in a browser and activate / deactivate fonts just fine. But when I open the Creative Cloud desktop application and click the Fonts tab, none of the activated fonts appear; I just get the attached window that says "Loading Fonts Panel" with an endlessly spinning wheel.

 

What's odd is that fonts that I'd activated months / years ago in Adobe Fonts (some activated back when it was still called Typekit, I believe) are still available to use in InDesign, Photoshop, Illustrator. However, fonts that I just tried activating today won't display in those applications.

 

Here's where I suspect my issues are stemming from, but I'd appreciate an expert diagnosis:

 

I'm on a Mac Pro Early 2008 running OS X El Capitan Version 10.11.6.

I'm on Creative Cloud App Version 4.9.0.504, and using InDesign CC 2018, Photoshop CC 2018, and Illustrator CC 2018.

 

I realize those things are all old and outdated. I'm unable to update my OS past 10.11.6 given the age of my computer, which I understand means my Creative Cloud application can't be updated either.

 

What I don't understand, however, is that I was able to activate new Adobe Fonts in the very recent past, and now all of a sudden, I no longer can get them to work! Did Adobe recently completely discontinue Adobe Fonts support for the CC version I have installed? If not, what might explain why?

 

I'd really appreciate any advice. Thanks!

    Correct answer a___a

    Hello,

     

    tl;dr: SOLUTION via Adobe Japan 🎉:

    About the problem that synchronization became impossible in macOS 10.11 or earlier (Adobe Support Community – Japan) 

     

    • You'll probably have to run this post through a translator.
    • The text in the screenshots will still be in Japanese.
    • I summarize the steps (in English) below.


    ---


    Thank you to everyone in here. I ran into this a few weeks ago and finding this thread was heartening. Well, as much as an unsolvable, work-interrupting, difficult to work around bug can be 🙂

     

    This thread was the only place I was able to find with any information related to this specific issue (I'm on 10.11.6). I basically gave up and planned to:

     

    • Find the individual fonts I needed and install them manually so I could work.
    • Upgrade to some newer version of the OS or possibly get a new computer.

     

    Long story short, I posted this question on another forum, and someone* kindly responded with this exact problem and a solution... FROM ADOBE JAPAN!!

     

    Note to self: When researching a problem like this, instruct the search engine to include non-English message boards!

     

    (*This person is an Adobe Plug-in developer. They were familiar with this issue because they have to run their plug-ins in a number of different environments, including *older* ones.

     

    I told them I was going to post this information in *this* forum, and asked if they would like credit. They said "no". But if you read this: Thank you again so much!!)

     

    If you go to the link above, you'll find very thorough instructions (along with some very polite and courteous comments) from Adobe Japan (@KingPenguin94 | Adobe Staff | Sep 15, 2020).

     

    ex:

    > We apologize for the inconvenience and inconvenience caused.
    > We will be careful not to cause such problems in the future.

     

    I'll summarize the procedure here for English-translated-posterity and cross-referencing. But you should definitely go to the original post and read through that:


    ---


    Cause:

     

    • Creative Cloud.app updated at some point ~September 2020.
    • 2 utility apps (that are needed for "Fonts" syncing) were automatically updated to versions that are not compatible with Mac OS 10.11.6.
    • This should not have happened. But I guess CC.app got a little overzealous 🙂


    Instructions (overview):

     

    1. In Creative Cloud.app: Disable "Keep your Creative Cloud desktop up to date"
    2. Download the linked .DMG which contains the following patch files (older versions of these utility apps that work with 10.11.6):
      - ACCFinderBundleLoader.app (4.3.51.3) [Modified: Monday, July 13, 2020 at 2:14 AM]
      - Core Sync.app (4.3.51.3) [Modified: Monday, July 13, 2020 at 2:15 AM]
    3. Relevant Paths:
      - `/Applications/Utilities/Adobe Sync/CoreSyncExtension/` ⬅ ACCFinderBundleLoader.app
      - `/Applications/Utilities/Adobe Sync/Core Sync/` ⬅ Core Sync.app
    4. Quit all Adobe processes via Activity Monitor.app
    5. Remove the old versions of these apps
    6. Copy in the new versions

     

    Now you can launch Creative Cloud.app and the Fonts panel should load.

     

    Additional Information:

     

    • The first time I attempted to copy the 2x older versions of ACCFinderBundleLoader.app and Core Sync.app, the Finder indicated that they were STILL not compatible. Icon + white circle with a slash. But ONLY when they were in the exact location that they needed to be in. I *could* double click them, and they would open from their mounted .DMG, the Desktop, etc. I tried a number of things that I won't bore anyone with. Because I eventually just restarted and then the files appeared to be fine (not circle with a slash), launched, and everything worked as expected. So if you run into this, save yourself some time, and restart first, to see if that clears it up.

     

    • I didn't need to do Step 5: Rename the CoreSync folder.

     

    • To reiterate Step 1 above: Probably don't update Creative Cloud.app if you can help it. In fact, I just re-tested, and am seeing a blue bar at the top of the app: "Creative Cloud app updates available" and a "Proceed" button. The "Files" and "Fonts" panels are greyed out with a message telling me to upgrade. Which is different than when I first applied this fix. I'm not going through with this update because I don't want anything to break. But I wouldn't be surprised if it broke "Fonts" again BUT I was able to re-apply the patch files and get back to work. But I can't chance that right now 🙂

     

    ---


    I hope this helps everyone who's posted in this thread and anyone that stumbles onto it (like me).

     

    14 replies

    Show previous replies
    A
    Affame
    Participant
    October 27, 2020

    I also have this issue and good to know it isn't happening to just me. Tried a variety of things and it magically started working again, but the last couple times I went to activate it was broken again, including at this moment. Even having the type files I am having trouble activating them just as much. Maybe it's a Mac issue?

    M
    Mario5E75
    Inspiring
    October 27, 2020

    I have the same issue, I'm on El capitan and can't sync my fonts anymore, would be great if the person who helped Pollymophila  could post the specified steps to solve this.

      P
      Pollymophila
      Participating Frequently
      October 20, 2020

      Today there was no long wait time to help chat today, so my issue has now been resolved via remote access. It appears that in the preferences of my CC desktop app the box "Always keep Creative Cloud desktop up to date" was ticked, making the most recent cc app not compatible with my older OS. Was very quick and easy.

        F
        fonts_helpAuthor
        Participant
        October 20, 2020

        Thanks for the advice, @Pollymophila.

         

        I just unchecked "Always keep Creative Cloud desktop up to date", signed out, restarted my computer, and signed back in, but the fonts panel still isn't loading.

         

        By chance did you first have to uninstall the Creative Cloud desktop app completely and reinstall an older version?

         

        Thanks again for your help.

        P
        Pollymophila
        Participating Frequently
        October 21, 2020

        Yes, however I contacted the Adobe help centre via chat and the support person accessed my computer remotely and did the work for me while I watched his actions. I didnt ask for an explanation, which in hindsight would have been useful.

         

        I now find all my old installed apps no longer appear within the cc panel, only the current incompatible apps. However this is not a problem because I always open my apps from the dock not from the cc app, and I cant upgrade any further until I purchase a new computer...!

         

        The bonus is that I am finding the programs are opening more quickly!! 🙂 

        P
        Pollymophila
        Participating Frequently
        October 20, 2020

        I have the same problem, same OS and apps versions for the same reasons.

         

        I have shut down and re-started, uninstalled cc, reinstalled cc, tried the chat help which was a waste of time with no results after waiting for over one hour. All my Adobe fonts are activated but wont show in Illustrator (havent tried other programs yet because I would like to resolve the spinning wheel in the cc app. Althought I dont use the files section, it will not load either, but it would be good if everything worked properly. 

         

        Thanks

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