All favorited fonts suddenly missing

Forum|Forum|4 years ago
August 28, 2021
14 replies
17315 views

After years of favoriting many Adobe Fonts, suddenly my list of favorites is empty. How can I get those favorites back?

I have tried logging in and out again. I have tried different browsers.

I have spend hours on the phone and on Adobe support chat, but they are (unfortunately) very poor communicators, constantly misunderstanding me and going off in wrong directions.

Correct answer Molly Doane

Hello – a bug was identified that hid favorited fonts for some users. This bug was corrected in 2021, however any accounts currently experiencing the issue will need to be corrected manually. This bug was for the Adobe Fonts site, only, not the favorites system in any other app.

If you have ran into an issue with your font favorites on the Adobe Fonts website, you can comment on this thread and we will do our best to investigate.

Show previous replies

A

Ardita5FAB

Participant

Hallo

Ich erhalten jeden Morgen, wenn ich den Adobe Illustrator starte folgende Meldung:

Die Schriften sind, jedoch auf meiner Adobe Creative Clound installiert.

Ich lösche die Schrift täglich und lade fürge sie wieder hinzu, dann funktioniert es wieder.

Wie kann ich das Problem langfristig beheben?? Liegt es möglicherweise an der Schriftart?

Danke.

A

Anonymous

This is an issue that's recently started for others as well (including myself). Hoping there's a fix soon. I've been using FontBase in the meantime.

M

Mahmood Zidan

Inspiring

I have over 1,000 fonts uploaded to Adobe's "Add fonts to creative cloud" (Give it a name please) that I use on a daily basis. Out of nowhere recently, I am getting a "fonts missing" dialogue when opening a file in any Adobe software. The Fonts appear as Installed in the Creative cloud "Add fonts to creative cloud" tab.

The only solution that worked out for me was to

logout from creative cloud
restart my computer
login again (which takes time to load all fonts)

I can't keep working like this, this is time waste. I wish Adobe would stop introducing half baked products because we start using them and get stuck when such things happen.

If anyone has any ideas how to fix it please do tell. Please don't send me obvious links from Adobe's support pages.

System

MacBook Pro (16-inch, 2019)
macOS 11.5.2
Creative Cloud (All Adobe software) Latest versions

A

Anonymous

There are many of us encountering the same issue. Hoping Adobe sees our posts and finds a fix.

B

blajblu

Participant

This happened to me as well some week ago. Exactly the same story.

Adobe support (chat) told me I must have removed them myself by accident, as there were no other way. But I know for sure I haven't unchecked my favorites by clicking the heart symbol on each one (probably hundred of them).

After the support chat, I filed a bug report on Adobes site. I have not heard anything from Adobe since then.

J

jackbrannen_pl

Inspiring

My experience with support has been very poor, unfortunately. By persisting on phone support for several hours, I finally am talking to a level 3 support rep who finally seems to understand. He is persuing it as if there may be a way to recover the favorites. Apparently there was a global change to business accounts recently that could have accounted for this bug.

If you want to get your favorites recovered, you might try calling in to phone support and persisting until you are escalated. In my experience I have to be firm and very clear with them and tell them directly when something they're suggesting is wrong.