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Lauren21997358uxck
Participant
September 7, 2023
Answered

"An error occurred while trying to add all fonts. Some fonts may not be added."

  • September 7, 2023
  • 168 replies
  • 38539 views

I was able to add an abobe font earlier today, but for the past hour, I have been getting this error: 

"An error occurred while trying to add all fonts. Some fonts may not be added."

I tried adding it from Illustrator, then from the website—got the error. I turned fonts off and on in the creative cloud app. Same error.  I've tried a dozen different fonts with the same outcome. Anyone know of a solution?

 
 
      Correct answer dlsmcfall

      The issue has been resolved I added a font with no issues.

      168 replies

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 13, 2023

      Locking this now.

      ABAMBO | Hard- and Software Engineer | Photographer
      D
      dlsmcfallCorrect answer
      Participating Frequently
      September 9, 2023

      The issue has been resolved I added a font with no issues.

      A
      AmysDesigns
      Participant
      September 9, 2023

      I was able to download!!!! is it completely fixed?

        T
        turner111
        Inspiring
        September 9, 2023

        Working for me!

        L
        l4yil
        Participant
        September 9, 2023

        Guys, these days we have fonts down, the new express app botched, I also have issues with acrobat signs, and I got hung up by the support which then told me to wait for and email follow up, and the follow up arrived to say that the conversation is closed. And who knows what other users are experiencing with other apps / services. Honestly I am so frustrated and I am losing tons of time which won't come back. Please if someone has any idea on how to be heard by Adobe, let's share it.

        K
        keng56811575
        Participating Frequently
        September 9, 2023

        massive instagram postings 

        D
        deane4work
        Participating Frequently
        September 9, 2023

        OK, here's my latest text chat/rant with an on-line guy who seems to be tired of repeating the same line about this issue. At least it confirms that they are aware it is worldwide not just Americas and are working on fixing it ASAP!

          D
          DanielOdom
          Participating Frequently
          September 9, 2023
          I found this thread when the problem was only four hours old, so I've
          resisted contacting them. I'm glad you and others are doing it though.
          I'm beyond annoyed at this point. It's definitely hurting Adobe's brand.
          At first, I jokingly said I wanted a refund. Now, I really do want one.
          Luckily, I have until Monday to deliver three animations to a client.
          Fingers crossed they fix this very soon.
            K
            keng56811575
            Participating Frequently
            September 9, 2023

            I've started posting on Adobe's Instagram account asking for the problem to be fixed

              D
              deane4work
              Participating Frequently
              September 9, 2023

              As I wrote earlier I noticed on the Major Problem alert that it lists the area affected as "The Americas" if I scroll down and change the option to EMEA it says working fine IT'S NOT AND IT HASN'T BEEN FOR OVER 24HRS there is no update, no accountability, no resource where I can alert them of the problem. The irony is that I OWN all the fonts I want to use but as Type1 versions which Adobe sunset at the beginning of 2023.
              I seriously think this is a problem with the recent CC update, not a server issue, and we are going to have to wait a while!
              I hope Adobe are as understanding when I don't have any clients any more and can't pay their subscription for a few months while I rebuild my business!!!

                ElleIllo
                ElleIllo
                Participant
                September 9, 2023

                Same error here. I'm held up on a project, and discouraged to see it's not been resolved yet. 

                A
                Alfred32137094hure
                Participant
                September 9, 2023

                https://status.adobe.com/products/503501

                  D
                  deane4work
                  Participating Frequently
                  September 9, 2023

                  Yes, it's been like that for the last 12 hours (which was 10 hours after I experienced the problem for the first time) so I've lost a day's work so far and there is very little feedback or information considering the amount of people affected. I subscribed to updates but I noticed that it says "Americas" for regions  – I'm in Europe and I know it's hitting people in Asia and Africa too so I hope the fix is global.

                  hunter-reynolds
                  hunter-reynolds
                  Participant
                  September 9, 2023

                  9/8/2023 10:38 PM EST... Come on guys! Can't deliver a video to my client! 

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