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Grizzly Graphics
Grizzly Graphics
Participant
Aug 21, 2024 7:58 PM UTC
Answered

Are fonts down?

I'm having trouble installing a font. It wont sync. Also my fonts icon on creative cloud is missing.

 

Anyone else experiencing this?

 

I tried restarting my computer, enabling / disabling the font, logging in and out of CC (both desktop and web). Not sure what else to try.

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      Boomtown5242997
      Boomtown5242997Correct answer
      Participant
      Aug 27, 2024 12:33 AM UTC

      Turns out Adobe is progressively culling support for older operating systems (pre-2019) across their range of apps and services. My CC desktop app version couldn't update to a newer version as my OS was too old, so I had to bite the bullet and upgrade my OS, and now fonts are working again.

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      7 replies

      julie_7578
      Participant
      Dec 5, 2024 5:54 AM UTC

      To resolve the issue with Adobe Fonts not syncing and the missing Fonts icon in Creative Cloud, try updating the Creative Cloud app, restarting Adobe services, and toggling Adobe Fonts off and on in the preferences. Clear the font cache by deleting the relevant folders in your system or reinstall Creative Cloud. 

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      Hubert21840762z438
      Participant
      Aug 28, 2024 2:38 PM UTC

      I got the same thing. I am logged in to my account, I have the fonts enabled (they are free fonts such as Lato), but they do not show up in the apps anymore. Well, I solved the problem easily.
      Each time it turned out that there was an update to the Adobe CC management application. So, all I have to do is immediately when the Adobe corporation orders, I update the application and they generously allow me to continue working. Wonderful, gracious people.
      Interestingly, when an Adobe CC update comes out I have to install it, because without it I can't turn on the application itself to manage Adobe programs (installing/uninstalling individual applications, manage files, plug-ins, etc.).

      Of course they don't force me to do anything, I'm not obliged to update Adobe CC, they just take away my ability to install/uninstall their programs , disable access to Fonts, etc., but I still have a choice, I can choose not to update....

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      Lumigraphics
      Legend
      Aug 30, 2024 2:46 PM UTC

      This is not uncommon. A change on the backend or fixing a security hole or a new feature will require supporting apps to be upgraded as well. That's WHY they have new versions.

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      Ivana Rocío252400772rwg
      Ivana Rocío252400772rwg
      Participant
      Aug 21, 2024 10:53 PM UTC

      Same here, I can't see the fonts icon

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      Ghoul Fool
      Inspiring
      Aug 23, 2024 9:04 AM UTC

      Same here. I've tried un-installing, re-installing, signing in, signing out, shutting down, booting up, re-installing again and then making a really strong cup of tea to no avail.

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      Boomtown5242997
      Boomtown5242997
      Participant
      Aug 21, 2024 9:25 PM UTC

      You're not alone -- same issue here. I do have the fonts icon in the creative cloud desktop app, but clicking it doesn't do anything.

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      Boomtown5242997
      Boomtown5242997Correct answer
      Participant
      Aug 27, 2024 12:33 AM UTC

      Turns out Adobe is progressively culling support for older operating systems (pre-2019) across their range of apps and services. My CC desktop app version couldn't update to a newer version as my OS was too old, so I had to bite the bullet and upgrade my OS, and now fonts are working again.

      Translate
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